Consistent with the IHI’s policy, faculty for this program are expected to disclose, at the beginning of their presentation(s), any economic or other personal interests that create, or may be perceived as creating, a conflict related to the material discussed. The intent of this disclosure is not to prevent a speaker with a significant financial or other relationship from making a presentation, but rather to provide participants with information on which they can make their own judgments.

Unless otherwise noted below, each presenter provided full disclosure information, does not intend to discuss an unapproved/investigative use of a commercial product/device, and has no significant financial relationship(s) to disclose. If unapproved uses of products are discussed, presenters are expected to disclose this to participants.

Thomas Nolan, PhD, Statistician and Co-Founder, Associates in Process Improvement, is also a Senior Fellow and member of the Institute for Healthcare Improvement executive team, where his primary responsibility is the oversight of the research and development initiatives. Over the past twenty years, he has assisted organizations in the US, Canada, and Europe in many different industries, including health care, manufacturing, trucking, construction, and professional services such as law, architecture, and environmental consulting. His health care experience includes helping integrated systems, hospitals, and medical practices accelerate the improvement of quality and the reduction of costs in clinical and administrative services. Dr. Nolan was co-director of the Pursuing Perfection project in which thirteen organizations from four countries developed and implemented strategies for system-wide improvement of quality and safety.