You can view this On Demand program any time at your convenience. The program features streaming video of Dr. Lloyd’s presentation, synchronized with his presentation slides. You may pause or stop the presentation at any point and resume where you left off. There is no charge to view this On Demand presentation.
The topics addressed in Dr. Lloyd’s 62-minute presentation include:
- The three faces of performance measurement
- The quality measurement journey
- Data collection strategies
- Understanding variation
- Common cause variation
- Special cause variation
- Analyzing variation
- Run charts
- Control charts
