Institute for Healthcare Improvement: Applying Queuing Theory to Health Care: Managing Random Demand in a Fixed Capacity Environment

Enrollment

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The June 2008 program is now full. If you would like to be placed on an interest list for future offerings, please contact Janice Gagnon at jgagnon@ihi.org.

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*PREREQUISITES: Due to the mathematical focus of this course, attendees must possess a basic understanding of algebra, exponentials, and factorials. A basic review of algebra, exponentials, and factorials will be sent to attendees before the seminar.

*PREWORK: Particpants will receive several required readings prior to the seminar.

*A workbook with practice problems and solutions will be provided onsite. Attendees must bring their own calculator.

*Save the date! An open office hour web-based session with the program faculty, Eugene Litvak and John Salmon, is scheduled for: Wednesday, July 2, 2008 from 1:00 PM – 3:00 PM Eastern Time. During this time, attendees are encouraged to share their data and ask any questions that may have emerged while implementing queuing theory models within their organization.

Fees
Regular Rate: $1,975

Group Enrollment
Organizations sending 5 or more people to the seminar are eligible to receive a discounted rate.
$1,680 per person

IMPACT Member Discount
Members of IHI’s IMPACT network are eligible to receive a discounted enrollment rate.
$1,680 per person

Special Discount
Employees of independent, federally qualified health centers not affiliated with a hospital or health system, independent practices with fewer than 20 physicians, and hospitals with fewer than 50 beds are eligible to receive a discounted enrollment rate. If you are interested in applying for this rate, please complete an application and submit it via email to info@ihi.org.
$990 per person

Scholarship Funding
There is a limited amount of scholarship funding available to offset the program fees in cases of financial hardship. If you are interested in applying for a need-based scholarship, please complete an application and submit it via email to info@ihi.org. We will contact you within ten days regarding scholarship availability.

Cancellations and Substitutions

You will receive a full refund of your enrollment fee if you cancel at least one month prior to the start date of the program, or if you substitute one person for another at any time. If a substitute is not found, you are responsible for the full enrollment fee and regretfully we are unable to refund your participant fee.

Unconditional Guarantee
If for any reason you are not completely satisfied that this program is a valuable experience, IHI will gladly refund your enrollment fee within 30 days of the program end date. Please note that due to unforeseeable circumstances, last-minute changes in program titles, speakers, or presentations may be unavoidable.