Spring 2010
Operations Management 101: Introduction to Operations Management
Co-authors: Peter Lachman, Consultant in Service Redesign and Transformation, Great Ormond Street Hospital for Children
Jason Leitch, Clinical Lecturer and Honorary Consultant, Oral Surgery Department, University of Glasgow Dental School
Operations Management 102: Understanding Variability
Co-authors: Peter Lachman, Consultant in Service Redesign and Transformation, Great Ormond Street Hospital for Children
Jason Leitch, Clinical Lecturer and Honorary Consultant, Oral Surgery Department, University of Glasgow Dental School
Patient- and Family-Centered Care 101: Fundamentals of Patient- and Family-Centered Care
Author: Juliette Schlucter, Patient Advocate and Parent, Children's Hospital of Philadelphia
Patient Safety 104: Root Cause Analysis
Co-authors: Samuel Huber, Fellow, VA Quality Scholars Program, The Dartmouth Institute for Health Policy and Clinical Practice
Greg Ogrinc, Assistant Professor of Community and Family Medicine and of Medicine, Dartmouth Medical School
Patient Safety 105: Responding to Adverse Events
Co-authors: Frank Federico, Executive Director, Strategic Partners, IHI
Allan Frankel, Principal, Pascal Metrics
Patient Safety 106: Introduction to the Culture of Safety
Author: Michael Leonard, Principal, Pascal Metrics
Quality Improvement 205: Organizational Change
Author: Dave Williams, Chief Improvement Advisor and Founder, truesimple
