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The IHI Improvement Map is an interactive, web-based tool designed to bring together the best knowledge available on the key process improvements that lead to exceptional patient care. It offers clear guidance through an often confusing health care landscape, helping hospitals set change agendas, establish priorities, organize work, and optimize resources.

Don Berwick introduced the concept of the Improvement Map at IHI’s National Forum in December 2008 and IHI worked intensively with expert advisors, national stakeholders and hospital quality leaders to create and deploy this resource. The Improvement Map emerged from the knowledge gained in the 100,000 Lives Campaign, the 5 Million Lives Campaign, and the IMPACT Network and was publicly launched on September 15, 2009.  IHI will add to and refine the key processes on the Improvement Map over time, clustering them by care setting and content area, and will help hospitals identify where they should focus to maximize impact.

Something for Everyone

No matter where you are on your improvement journey, you’ll be able to find yourself in the Improvement Map and chart a path to achieve your aspirations. And IHI will provide an array of services and programs to help you on your journey.

In keeping with the spirit of the Campaigns, IHI will continue to provide How-to Guides and introductory calls for all Improvement Map key processes at no cost.

For hospitals that desire a deeper level of assistance, IHI offers vibrant forms of support, including a range of fee-based programs that offer varying degrees of assistance, including:

Expeditions

Expeditions are topic-specific, action-focused programs, lasting two to four months, designed to help frontline teams make rapid improvements in a key component of the Improvement Map. Participating teams work with expert faculty, who serve as guides, and with other organizations that are taking on the same challenge at the same time. IHI will launch one Expedition (on average) per month.

Passport

Passport is IHI’s membership program designed to help hospitals “make the most of the Improvement Map.” As a Passport member organization, your entire hospital’s staff will have access to all the virtual learning opportunities IHI has designed in support of the Improvement Map, including:

• Every Expedition IHI offers for a year;
  
• Exclusive on-demand tools and resources that include podcasts, videos, and presentation materials; and
  
• Members-only activities (including quarterly support and troubleshooting calls, access to affinity groups and work groups, and direct access to faculty support).

Annual membership is $5,000 per hospital entity. A 50% discount is available for hospitals with fewer than 50 beds and members of the National Association of Public Hospitals. A 15% discount is available for systems enrolling five or more hospitals and for organizations enrolled in the IMPACT Leadership Community.

IHI Collaboratives

IHI’s most intensive front-line improvement work happens in Collaboratives. These 12-month programs are designed for organizations committed to achieving sustainable change within a specific topic area. Through shared learning, teams from a variety of organizations work with each other and IHI faculty to rapidly test and implement changes that lead to lasting improvement.

The yearly fee per entity to participate in a Collaborative is $15,000. A 50% discount is available for hospitals with less than 50 beds and members of the National Association of Public Hospitals. 

Getting There Together

The learning network that emerged during the Campaigns – local field offices (“Nodes”) and the network of more than 200 mentor hospitals – continues to prosper, supporting broad-scale deployment of the Improvement Map’s expanded change agenda.  IHI’s firm belief is that the answers to our most difficult challenges exist in the work that countless facilities do each day. We will continue to harvest these solutions and make them available in an open and collaborative learning environment.  We invite hospitals from around the world to join us in this vibrant network, so that we can all benefit from the collective knowledge and energy.