A core element of this program is the improvement project that each participant chooses to direct during the program. The project provides a double benefit for participants in that it provides both a chance to achieve results in an improvement project and a living laboratory to apply learning. It is important that the project is meaningful to the organization, and that results matter. The project may be in any one of three categories:
- Improving quality of care;
- Reducing costs while maintaining or improving quality; or
- Expanding patient or customer satisfaction with the development of new services or innovative ways of providing existing services.
During the nine-month Improvement Advisor program, participants will meet for three four-day learning and working sessions. In between, during the Action Period assignments, participants engage in monthly conference calls and benefit from individualized coaching, feedback, and support from expert faculty members.
