Consistent with the IHI’s policy, faculty for this program are expected to disclose at the beginning of their presentation(s), any economic or other personal interests that create, or may be perceived as creating, a conflict related to the material discussed. The intent of this disclosure is not to prevent a speaker with a significant financial or other relationship from making a presentation, but rather to provide listeners with information on which they can make their own judgments.
Unless otherwise noted below, each presenter provided full disclosure information, does not intend to discuss an unapproved/investigative use of a commercial product/device, and has no significant financial relationship(s) to disclose. If unapproved uses of products are discussed, presenters are expected to disclose this to participants.
A team of expert Improvement Advisors working with the Institute for Healthcare Improvement has designed this intense program. This core group of experts will be intimately involved in the overall design, implementation, direct training, and participant coaching.
Robert Lloyd, PhD, Executive Director of Performance Improvement, Institute for Healthcare Improvement (IHI), provides leadership in the areas of performance improvement strategies, statistical process control methods, development of strategic dashboards, and capacity-building for quality improvement. He also serves as faculty for various IHI initiatives and demonstration projects in the US and abroad. Before joining IHI, Dr. Lloyd served as the Corporate Director of Quality Resource Services for Advocate Health Care, Director of Quality Measurement for Lutheran General Health System, and spent ten years with the Hospital Association of Pennsylvania in various leadership roles. He currently serves as a Regional Councilor for the ASQ Health Care Division, and is author of numerous articles, reports, and books.
Sandra Murray, MA, Principle, Corporate Transformation Concepts, is an independent consultant who concentrates her work in the area of effectively using process improvement methods to get strategically vital results. She has been an Improvement Advisor with the Institute for Healthcare Improvement (IHI) since 2002, working in the area of patient safety, and served as faculty for IHI's Breakthrough Series College and as Director and faculty for IHI's Improvement Advisor Professional Development Program.
Clifford L. Norman, MA, Consultant, Associates in Process Improvement, is also an Improvement Advisor with the Institute for Healthcare Improvement. He provides consulting, education, and training to help organizations improve the value of their products and services. Mr. Norman is a co-author of the book, The Improvement Guide: A Practical Approach to Enhancing Organizational Performance.
Jane A. Taylor, EdD, Improvement Advisor, Institute for Healthcare Improvement (IHI), advises several IHI initiatives, including Transforming Care at the Bedside, Transitions Home, Reducing Harm from Falls, and Improving Perinatal Care. A long-time Improvement Advisor for IHI Collaboratives and programs, she is currently faculty for IHI's Improvement Advisor Development Program. Dr. Taylor also provides Improvement Advisor consulting on chronic disease management, improving rehabilitation care, home health medication management, and the North American Sepsis Campaign, among others. Over the past 20 years, she served in hospital operations as a hospital CEO and as a quality improvement professional. Dr. Taylor has published articles on rapid cycle change, the role of middle management in transformation, the art of using questions, and transitions home.
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