Institute for Healthcare Improvement: Provide Continuous Skill-Oriented Interactive Training Programs

Tips

Keep surveys simple and easy to complete.
Use multiple media for training (e.g., memos, "commercials" during in-services, sit down in-services).
Make use of existing means of reaching staff.
Consider pop quizzes.
Make sure certified medical education sessions are consistent with your care guidelines.
Chose a person who believes in primary care as the basis for delivery of good chronic care. Rotate experts: use different disciplines (pharmacy, nursing, physical therapy, patient education, etc.).
Keep meetings brief and purposeful.
Use lessons from individual patients for teaching.
Make sure that "Next Steps" are part of the agenda.
Review the case management conference process periodically to make sure it is still meeting a need. Make sure it doesn't become time consuming.

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