Studies show that more than half the nation's emergency rooms are facing overcrowding, a problem that has led to patients being turned away at the door and one that may cause avoidable deaths, according to some doctors.

In this interview, Eugene Litvak, PhD, an industrial efficiency expert from the former Soviet Union, and others share their experiences at Boston Medical Center (Boston, Massachusetts, USA) where Dr. Litvak set to work to figure out the causes of the diversion problem.

Read the NewsHour Interview Transcript