Bisognano M, Plsek P, Schummers D
Chicago, Illinois: Health Administration Press with the Institute for Healthcare Improvement; 2005

Authors Maureen Bisognano and Paul Plsek — both frontline figures in the improvement and innovation field — share concepts in enhancing care and service delivery that have been developed and successfully implemented in outpatient as well as inpatient settings of actual health care organizations. Topics include creativity and innovation, bundles, pattern mapping, Rapid Response Teams, medication reconciliation, flow, spreading improvements, and more. [This is the second book in a series.]

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