Institute for Healthcare Improvement: Office Practices

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Case for Improvement

Expert Host

Many innovative practitioners and local managers have made important breakthroughs in the design and performance of office-based practice subsystems as well as outpatient clinics. Despite these innovations:

Many promising improvements remain unused, fragmented, isolated, and dispersed.
Many physicians feel overwork, unable to take on new work, and that their practice is "out of control".
Two-thirds of physicians report being inadequately trained in patient education, and management of nutrition and pain for patients with chronic conditions.
Patient satisfaction levels are dropping due to longer wait times to gain access to care.

	John Wasson, MD
	"Health care that affects most patients is centered in small, front-line practices. In an effective front-line practice, planned services evolve to fit the care needs of an individual patient like a glove fits the hand. Through IHI.org, our goal is to accelerate the evolution of planned services and planned care." (See Commentary.)
	Host Picks Patient Cycle Tool

	In the Spotlight
		Putting Quality into Practice: Physicians in Their Own Voices This motivational documentary features physicians describing in their own words how they implemented quality improvement principles and simple, yet effective solutions in their practices to improve the quality of care for patients. Learn More Physician Practice Patient Safety Assessment Tool This assessment tool is designed to help individual physician practices measure safety and quality processes in six domains related to care. Learn More

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Improving Safety and Reliability in the Physician Office

This five-session webinar series will provide you with practical principles and tools to examine defects and make processes more reliable in your office practice, with the goal of improving safety by reducing potential errors and harm.

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