Health Communications Toolkits: Improving Readability of Patient Education Materials

The toolkits offered on this website present guidelines and tools for developing patient education materials that are easy to read, easy to understand, and are effective for low-literacy readers; developed by Doug Seubert, Marshfield Clinic (Marshfield, Wisconsin, USA).

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Talking about Harmful Medical Errors with Patients

This is a teaching skills manual that focuses on skills for small group facilitation, skills for teaching interviewing, and skills for working with adult learners; developed by the University of Washington School of Medicine (Seattle, Washington, USA)

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Strategies for Leadership: Patient-and Family-Centered Care Toolkit

This toolkit helps hospitals create more patient- and family-focused care practices and includes a teaching video, video discussion guide, resource guide, and hospital self-assessment tool; developed by the American Hospital Association (Chicago, Illinois, USA)

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University of Michigan Health System Patient Safety Toolkit: Disclosure Chapter

A chapter in this toolkit is dedicated to the disclosure of medical errors or unanticipated outcomes; developed by University of Michigan Medical School (Ann Arbor, Michigan, USA).

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Policy on Disclosure of Adverse Events to Patients

A policy for disclosure of adverse events related to clinical care of patients; developed by the Veterans Health Administration (Washington, DC, USA)

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Communicating after an Adverse Event: Selected Bibliography and Resources (IHI Tool)

An annotated bibliography of selected books, articles, tools, and other resources for communicating effectively with patients after an adverse event; developed by the Institute for Healthcare Improvement (Cambridge, Massachusetts, USA)

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Improving Quality and Achieving Equity: A Guide for Hospital Leaders

This Guide presents recommended practices and resources to improve quality, address disparities, and achieve equity in care, and features four case studies of approaches to reducing disparities; developed by The Disparities Solutions Center at Massachusetts General Hospital (Boston, Massachusetts, USA).

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Patient-Centered Care Improvement Guide

This Guide is a practical resource for health care organizations that are striving to become more patient-centered and contains best practices and practical implementation tools; developed by Planetree (Derby, Connecticut, USA).

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Assuring Healthcare Quality: A Healthcare Equity Blueprint

The Blueprint offers strategies and practices that hospitals can tailor and implement to address racial and ethnic disparities in providing quality care; developed by the National Public Health and Hospital Institute and the National Association of Public Hospitals and Health Systems (Washington, DC, USA) [in collaboration with the Institute for Healthcare Improvement and The Disparities Solutions Center, with the support of the US Department of Health and Human Services, Office of Minority Health]

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Profiles of High-Performing Patient- and Family-Centered Academic Medical Centers: Case Studies

This series of six case study reports documents how academic medical centers can achieve high levels of patient- and family-centered care; developed by The Picker Institute (Camden, Maine, USA).

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