Lazare A
New York, New York, USA: Oxford University Press; 2004

An apology to the patient following a medical error or adverse event is an important part of the healing process between caregiver and patient. One of the most profound interactions that can occur between people, apologies have the power to heal humiliations, free the mind from deep-seated guilt, remove the desire for vengeance, and ultimately restore broken relationships. According to the author, all true apologies are a kind of offering intended to restore the dignity and self-respect of the offended party. This book discusses the importance of apology and presents a detailed analysis, including why it is so difficult to apologize and why some apologies heal while others fail.

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