| Wednesday, Jan 30, 2019
Why is there a gap between our understanding of quality care and what patients receive? One reason is because we too often forget the patient and the practitioner whose job is to implement those practices.
| Wednesday, Jan 23, 2019
What does it mean to be "age-friendly?" It means providing safe, high-quality care that lines up with what matters most to an older adult. In the following interview, Mary Tinetti, MD, Chief of Geriatrics at Yale-New Haven Hospital, explains the keys to providing the best care possible for older adults.
| Wednesday, Jan 02, 2019
In most industries, the customers define quality. Unfortunately, the same isn’t yet true in health care. In a new interview, IHI’s Director of Operations for Africa asserts that high-quality care isn’t only what clinicians determine is effective – it must also address what matters to patients.
| Tuesday, Nov 27, 2018
What happens if you ask patients and families what high-quality care means to them? One hospital is using the answers to transform their care.
| Monday, Nov 19, 2018
The environment of the emergency department is often stressful, but it can be especially traumatic for patients experiencing behavioral health emergencies. Learn how a trauma-informed care approach can yield better outcomes for patients and providers.