Leadership Listening Arc
The five phases of the leadership listening arc support leaders in practicing active listening and developing genuine partnerships with staff to improve patient care.
Twum-Danso NAY. Leadership listening arc. Healthcare Executive. 2024;40(5):46-49.
How do leaders both inspire and enable transformational change to improve patient care and experience in partnership with those who are responsible for operationalizing and managing changes to operational and clinical processes? This article describes a leadership practice referred to as the leadership listening arc. Its five phases — Curiosity, Learning, Alignment, Negotiation, and Creativity — help leaders achieve the dual goals of inspiring and enabling change in true partnership with clinicians and operational staff in service of providing high-quality patient care.
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