Training

Chief Quality Officer Professional Development Program: United States

Format:

In-Person & Online

Begins:

Dec 09, 2024

Jan 17, 2025

Duration:

6 Months

Fee:

$9,995

Group Fee:

$8,496

Did you miss out? Listen here & Download the slides from our last informational call

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Please review our Cancellation Policy

*Prices are listed in USD

Overview

This program helps quality leaders adopt a framework to guide their work and gives them an opportunity to build peer connections for ongoing growth and development. If you’re ready to be responsible for quality at the highest levels of your US-based organization, the Institute for Healthcare Improvement (IHI)’s Chief Quality Officer Professional Development Program will help you develop and refine the skills you need. Whether you’re a Chief Quality Officer (CQO) already or in a quality role with aims to advance, this professional development program will enable you to develop the executive leadership skills required to put quality and safety at the top of the priority list for your organization.

Did you miss the last informational call? Listen Now & Review Slides.

Why It Matters

You already know that as a CQO, you need to engage your board and senior leadership. You must also measure and report on quality and safety indicators, achieve high-quality person-centered care, reduce waste and costs, and monitor accreditation and compliance.

This program will help you make progress in all of these areas. Our expert faculty will:

Lead you through a framework to help your organization focus on quality as a system
Coach you on how to plan for quality and execute rigorous system-wide improvement initiatives strategically
Advise you on how to sustain and manage gains while engaging your people
Help you to create the infrastructure that enables it all to happen

What You Will Learn

Establish an effective quality management system built on quality planning, quality control, and quality improvement
Identify real-world examples of best practices, approaches, and methods to apply in clinical, nursing, administrative, and various other settings
Apply best practices from case studies and advice from today's CQOs about how they are leading this work across diverse organizations
Develop a grounding in improvement science and the latest approaches to leading quality across an organization

Who Should Attend

Consider registering for this program if you are a:

Current CQO looking for a best-practice framework for leading quality
A quality leader who would like to prepare to become a CQO in the future
C-suite leader responsible for quality

*Please note that while this program is mostly region-agnostic, it has some US-centric governance and reimbursement aspects.

Looking to apply these learnings globally?

Apply global best practices to quality management with international experts during IHI's sister CQO program, Chief Quality Officer Professional Development Programme: United Kingdom

Faculty

James Moses, MD, MPH, Chief Quality, Safety, and Experience Officer, Corewell Health, and Senior Vice President of Quality, Safety, and Experience, Corewell West, is responsible for integrating quality, safety and patient experience through collaborative leadership and targeted initiatives across Spectrum Health West Michigan. Dr. Moses, a board-certified pediatrician and pediatric hospitalist, oversaw Boston Medical Center’s quality and patient safety, regulatory compliance, and infection control. Dr. Moses co-led Boston Medical Center’s Clinical Learning Environment Review initiative, which integrates residents and fellows into quality and patient safety priorities across the hospital. He also is an associate professor at Boston University School of Medicine. He received his medical degree from University of Chicago-Pritzker School of Medicine and completed his medical training at the Boston Combined Residency Program in Pediatrics at both Boston Children’s Hospital and Boston Medical Center. After serving as a pediatric chief resident at Boston Medical Center, Dr. Moses received a Master of Public Health in biostatistics and epidemiology from Harvard School of Public Health. In 2008, he became pediatric director of quality and patient safety at Boston Medical Center, where he was named associate chief quality officer in 2013 and promoted to his current role in 2017.

Abraham Jacob, MD, MHA, Chief Quality Officer, M Health Fairview, joined the Department of Pediatrics in 2005 to start and direct the Division of Pediatric Hospital Medicine. The Division has grown substantially since 2005 and has become the largest service for admissions at M Health Fairview Masonic Children's Hospital (UMMCH). The program currently provides inpatient pediatric services at UMMCH, Fairview Ridges Hospital, Maple Grove Hospital, and Shriners. Dr. Jacob served as Chief Medical Officer for UMMCH from 2012-2019 with a focus on patient safety, quality, and patient experience. He is now the Chief Quality Officer for M Health Fairview and a staff attending on the General Pediatrics service at UMMCH and on the Internal Medicine service at UMMC. A graduate of the University of Notre Dame, Dr. Jacob went on to medical school at the University of Toledo College of Medicine where he graduated in 1994. He went on to complete his Internal Medicine/ Pediatrics residency at the University of Minnesota in 1998. After completing residency, he helped to start the first combined Internal Medicine/ Pediatrics practice in the Twin Cities with five of his residency classmates and served as medical director of the clinic. Since coming to the University of MN as faculty, Dr. Jacob's main interests have included resident education, family-centered care, quality improvement, and patient safety. He helped lead an UMMCH initiative that recently won the MN Hospital Association 2015 Patient Safety Improvement Award. He is board-certified in Pediatrics and Internal Medicine.

Leslie Jurecko, MD, MBA, Chief Safety, Quality and Patient Experience Officer, Cleveland Clinic, is responsible for developing and implementing Cleveland Clinic’s Enterprise Quality, Safety and Patient Experience strategy. Dr. Jurecko is also a pediatric hospitalist with Cleveland Clinic Children’s. Previously, Dr. Jurecko served as Senior Vice President for Quality, Safety and Experience for Spectrum Health, a non-profit integrated health system with 15 hospitals. Dr. Jurecko graduated from Wayne State University School of Medicine and completed her pediatric residency at Northwestern University Feinberg School of Medicine and Ann & Robert H. Lurie Children’s Hospital of Chicago. She earned her Master of Business Administration from Grand Valley State University’s Seidman College of Business. Dr. Jurecko also completed the Patient Safety Executive Development Program and the IHI Chief Quality Officer Program and serves as core faculty for IHI. In 2020, Becker’s Hospital Review named Dr. Jurecko one of the top 50 patient safety experts to know. She was also listed as an honoree for Crain’s Detroit Business 2020 Notable Women in Healthcare and was named an “Up and Comer” by Modern Healthcare. Dr. Jurecko is frequently invited to speak at national conferences on reducing preventable patient suffering.

Amy Lu, MD, Chief Quality Officer, University of California San Francisco Health, is focused on high-value, patient-centered clinical redesign and pathways across the continuum of care. In her role as the Chief Quality Officer for University of California San Francisco Health and the Physician Advisor for Utilization Management for Stanford Health Care, she works on clinical pathways and improvement initiatives that reduce inappropriate utilization and unwarranted clinical variation. In the School of Medicine, Dr. Lu is the Vice Chair of Quality, Safety and Improvement in the Anesthesiology, Perioperative and Pain Medicine department at Stanford, where she mentors and works with faculty and residents on quality and safety projects that improve perioperative care. Dr. Lu is also the Chair for the Vizient Quality Executive Advisory Committee. Dr. Lu is passionate about health equity and social justice, and she founded and co-chairs the Stanford Medicine Health Equity Committee.  Dr. Lu received her BA in cultural anthropology and molecular biology from UC Berkeley, MD from UC San Francisco, and MPH from the Harvard School of Public Health. She completed her residency training at Massachusetts General Hospital and practices anesthesiology and perioperative medicine at Stanford. 

Guest Presenters

2024 guest presenters are being finalized.

Previous guest presenters:

Tejal Gandhi, MPH, CPPS
Hilary M. Babcock, MD, MPH, FSHEA
Matthew Miller, DO, MBA
Jessica Perlo, MPH
Beth Daley Ullem, MBA
Jonathan Gleason, MD
Mike Woodruff, MD
Navneet Marwaha, MD, FHM
Kedar Mate, MD
Karin Larson-Pollock, MD, MBA, FACHE
Chris Dale, MPH, MD
Donald M. Berwick, MD, MPP, FRCP

Resources for Quality Leaders

View the program brochure and share it with colleagues
Download the IHI White Paper, Whole System Quality, for a unified approach to building responsive, resilient health care systems
Read The Secret to Becoming a Nurse Quality Leader, a blog post by Petrina McGrath, RN, Executive Transition Lead for People, Practice, and Quality for the Saskatchewan Health Authority.

Agenda

This program consists of 10 live online sessions, two in-person sessions, and self-paced activities to be completed outside of the live sessions. Self-paced activities between sessions are required and should take no longer than one hour to complete.

Chief Quality Officer Agenda

The IHI Chief Quality Officer Professional Development Program aims to demonstrate how to lead quality at a system level. Several elements need to be in place for that to happen.

At a foundational level, we will teach you how to:

Develop Infrastructure: To establish the systems and structures to support strategic quality
Create a Culture that Enables and Activates People: Create the activities and environment that support people to act

Once those support structures are in place, the emphasis turns to quality management. You’ll learn how to continuously:

Plan: Design a comprehensive approach to understanding and meeting customer needs across populations
Improve: Charter and execute improvement breakthroughs with measurable results
Sustain: Develop management systems to maintain a predictable and reliable process

Materials

If you are registered for this program and would like to access the available materials, please follow these steps:

Visit Education.ihi.org and log in with your MyIHI credentials.

Click "Go to Learning Center" and click "Launch" next to your course name.
Use the left-hand navigation to find the relevant course materials.

Visit the IHI Education Platform Orientation for video instructions on finding your course materials.

PLEASE NOTE: Not all session materials may be available for viewing. Only materials that have been submitted previously by presenters before a program will be made accessible to attendees.

Continuing Education

In support of improving patient care, the Institute for Healthcare Improvement is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the health care team.

This program is approved to provide 31 credits for physicians, nurses, pharmacy, and Certified Professional in Patient Safety (CPPS) recertification.

The Institute for Healthcare Improvement designates this blended learning activity for a maximum of 38.5 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity. This activity may also be applicable for other professions that accept AMA PRA Category 1 Credits™.

After attending this program, attendees will be able to:

Establish an effective quality management system built on quality planning, quality control, and quality improvement
Identify real-world examples of best practices, approaches, and methods to apply in clinical, nursing, administrative, and various other settings
Create a grounding in improvement science and the latest methodologies for leading quality across an organization especially health systems and other health related organizations.
Apply best practices from case studies and advice from today's CQOs about how they are leading this work across diverse organizations

CE Instructions

To be eligible for a continuing education certificate, attendees must complete the online evaluation within 30 days of the continuing education activity. After this period, you will be unable to receive a certificate.

Continuing education credits will not be awarded for non-educational activities, including (but not limited to) meals, breaks, and receptions.

To view your continuing education (CE) credits:

Click on the "My IHI" link on the top of this page.
After you've logged in, click on the "Credits" tab to see CE information.

Disclosure: None of the planners, presenters, or staff for this educational activity have relevant financial relationship(s) to disclose with ineligible companies whose primary business is producing, marketing, selling, re-selling, or distributing healthcare products used by or on patients.

Fees

IHI may, at its discretion, cancel, postpone, or otherwise modify in-person programs at any time, with or without notice. If IHI does so and as a result, a registrant is unable to participate in the program, IHI will refund the registration fee. The registrant, however, will remain responsible for other costs (such as travel and lodging) the registrant incurs in connection with the program, and IHI will not refund the registrant, nor otherwise be responsible for, such costs. Registrants should proceed accordingly and consider travel/lodging cancellation policies — as well as purchasing travel insurance — when incurring such costs. IHI asks registrants to take into consideration the currently evolving situation and advisories related to COVID-19 before incurring travel, lodging, and other costs related to this event.

Regular Rate: $9,995 per person

Group Rate: $8,496 per person | Organizations sending three or more people are eligible to receive a 15% Group Discount

Organizations sending three or more participants are eligible to receive the group rate. To register a group, please complete the Group Enrollment form.

Once you register, we will send you information about attending the IHI Forum for the first workshop (in-person or online).

Scholarships

IHI is pleased to offer a limited number of free and 25% scholarships to assist with program registration costs for those working in:

Independent, United States Federally Qualified Health Centers (FQHCs) that are not affiliated with a hospital or health system
Critical Access Hospitals
Independent practices with fewer than 20 physicians
Hospitals with fewer than 50 beds
Members of America's Essential Hospitals
501(c)(3) organization with a defined operating budget of less than $5 million, serving community-based populations
Ministries of Health
Faith-based health institutions
Skilled Nursing Facilities

All Scholarships are reviewed on an individual basis. If multiple individuals from the same organization wish to apply for a scholarship, everyone must submit an application. Group discounts are also available, see information above.

To ensure equal distribution of funds, all scholarships applications are reviewed using the same scoring criteria. All awarded amounts are final.

To apply for a scholarship, please complete the online Scholarship Application by January 10, 2025. IHI will not consider applications submitted after this date. IHI will notify all applicants of their scholarship status by January 13, 2025.

Cancellations, Refunds, Substitutions

Registration Fee of $2,950 or more

Payments: Full payment is due 60 days before the start of the program. If payment in full is not received within 60 days prior to the program start date, IHI will notify you and cancel your registration.
- Credit card payments: Enter your credit card information online during the registration process or call the IHI Customer Experience Department to process payment over the phone.
- Check payments: Please mail a copy of the invoice with your check made payable to IHI.
Cancellations: For cancelations made within 45 days before the start of a program: Registration fees are fully refundable if a written request is received by info@ihi.org on or before 45 days before the start of the program.
Refunds: IHI will issue all refunds in the original payment type (credit card or check) within 30 days. Registrations received after 45 days or less before the start of the program are not refundable.
Substitutions: One attendee may be substituted for another at any time by calling the IHI Customer Experience Department or emailing info@ihi.org.

Review our full cancellation policy

Our Guarantee to You

If for any reason you are not completely satisfied that your attendance in an IHI educational program is a valuable experience, IHI will gladly refund your registration fee per the policies noted above. Please note that due to unforeseeable circumstances, last-minute changes in program titles, speakers, or presentations may be unavoidable.

Need Help?

info@ihi.org

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Chief Quality Officer Professional Development Program: United States