Leading Quality Improvement: Essentials for Managers
Don't miss out! Join our exclusive Informational Call with faculty on Thursday, July 24th, 2025, at 11:00 AM ET. Gain valuable insights and register now to secure your spot.
Not receiving IHI emails? Please ask your IT department to add the ihi.org domain to your organization's Safe Senders list.
Please review our Cancellation Policy
*Prices are listed in USD. Group prices are listed as per-person.
Join our exclusive Informational Call with faculty on Thursday, July 24th, 2025, at 11:00 AM ET. Register now
Making the Case: Download the Justification Letter to provide high-level information on the Leading Quality Improvement: Essentials for Managers program to your leadership.
Session Agenda
The program consists of 8 online lessons and 8 live hour-long webinars. The agenda for the August 2025 offering is available to download:
Continuing Education
In support of improving patient care, the Institute for Healthcare Improvement is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the health care team.
Continuing education credits for this program are still being finalized and will be updated shortly.
A growing list of countries accept ACCME-accredited education.
Upon completion of this program, you will be able to:
- Define Whole System Quality and the leadership principles required to support it.
- Explain the utility of improvement science for health care managers.
- Compare the culture in your local area of work to recommendations for a culture of safety.
- Apply strategies to assist in learning about and understanding what really matters to patients and support networks, the local community, and the health care force.
Instructions
In order to be eligible for a continuing education certificate, attendees must complete the online evaluation within 30 days of the continuing education activity. After this period, you will be unable to receive a certificate.
Continuing education credits will not be awarded for non-educational activities, including (but not limited to) meals, breaks and receptions.
Planning Committee
- Jesse McCall, MBA, Senior Director, IHI
- Marianne Smith, RN, Director, IHI
- Pierre Barker, MD, Chief Scientific Officer, IHI
- Francessca Keeling, Associate Program Manager, IHI
- Brandon Aquino, Marketing Coordinator, IHI
Disclosure: None of the planners, presenters, or staff for this educational activity have relevant financial relationship(s) to disclose with ineligible companies whose primary business is producing, marketing, selling, re-selling, or distributing healthcare products used by or on patients.
Fees & Scholarships
Registration Rates
Includes 8 online lessons and 8 live hour-long webinars to reinforce, discuss, and apply content covered during the online lessons. Prices are listed in USD.
Regular rate: $995 per person
Groups of 3 or more: $846 per person
Register a group
Scholarships
IHI is pleased to offer a limited number of 25% and 100% scholarships to assist with program registration costs for those working in:
- Independent, United States Federally Qualified Health Centers (FQHCs) that are not affiliated with a hospital or health system
- Critical Access Hospitals
- Independent practices with fewer than 20 physicians
- Hospitals with fewer than 50 beds
- Members of America's Essential Hospitals
- 501(c)(3) organization with a defined operating budget of less than $5 million, serving community-based populations
- Ministries of Health
- Faith-based health institutions
- Skilled Nursing Facilities
To apply for a scholarship, please complete the online Scholarship Application by August 8, 2025. IHI will not consider applications submitted after this date. Scholarship decisions will be announced by August 15, 2025.
All Scholarships are reviewed on an individual basis. If multiple individuals from the same organization wish to apply for a scholarship, each individual must submit an application.
To ensure equal distribution of funds, all scholarship applications are reviewed using the same scoring criteria. All awarded amounts are final.
Please note, scholarships are available for program registration costs only, and do not cover travel, food, or accommodation costs associated with attending a program.
Review IHI Cancellation Policy
Logistics
Start Today
- Click on the Register button to login or create an account.
- Visit the IHI Education Platform to view program details and complete your registration for the training.
- Invoices can be found and paid through your My Account section.
Amar Shah, MD, Dr Amar Shah is Consultant forensic psychiatrist & Chief Quality Officer at East London NHS Foundation Trust (ELFT). He leads at executive and Board level at ELFT on quality, performance, strategy, planning, data and analytics. Amar has led the approach to quality at ELFT for the past 10 years, and has embedded a large-scale quality improvement infrastructure and quality management system, with demonstrable results across key areas of organisational performance. Amar is the first National Clinical Director for Improvement at NHS England, leading the application of improvement across England’s health and care system. He is the national improvement lead for mental health at the Royal College of Psychiatrists, leading a number of large-scale improvement collaboratives on topics such as restrictive practice, workforce wellbeing and equalities. Amar is chair of the Scientific Advisory Group at the Institute for Healthcare Improvement (IHI), and also acts as faculty with IHI, teaching and guiding improvers and healthcare systems across the world. He is a member of the Q advisory Board at the Health Foundation and a member of the reference group for the Centre for Sustainable Healthcare. He is on the health advisory board for the UCL global business school for health, and a Council member for the Healthcare Costing for Value Institute. He is honorary visiting professor at City University (London) and the University of Leicester. Amar has completed an executive MBA in healthcare management, a masters in mental health law and a postgraduate certificate in medical education. Amar is a regular national and international keynote speaker at healthcare improvement conferences and has published over 50 peer-review articles in the field of quality management. He was awarded an MBE (Member of the Order of the British Empire) in 2024 for services to healthcare improvement.
Rebecca Steinfield, MA, Senior Director and Improvement Advisor, has been with IHI since 1996. She currently serves as Director of IHI’s Improvement Advisor Professional Development Program, teaches IHI courses on improvement methods, and mentors “improvers-in-training.” Rebecca sits on IHI’s Improvement Science and Methods team and serves as an Improvement Advisor on results-oriented work. 
Susan Hannah, Senior Director for Europe Region and Strategic Partners, Institute for Healthcare Improvement (IHI), has a background in high-care nursing and expertise as a leader for patient safety and clinical improvement in Scottish healthcare, responsible for the delivery of patient safety in a health system and as faculty for the national programme. A trained Improvement Advisor with IHI, she worked in the Scottish Government for 6 years, performing improvement and leadership roles to influence the adoption of quality strategies and improvement science in government policy teams and across public services. Susan led the design and delivery of a national Raising Attainment for All QI Collaborative for education, later amalgamating this with the Early Years Collaborative to establish and lead the Children and Young People Improvement Collaborative; a large-scale national programme that delivers multiagency quality improvement communities working to improve health and achievement outcomes across Scotland.
Robert Lloyd, PhD, Vice President, Institute for Healthcare Improvement (IHI), provides leadership in the areas of performance improvement strategies, building capacity and capability for improvement, statistical process control methods, and development of strategic dashboards. He also serves as faculty for various IHI initiatives and demonstration projects in the US and abroad. Before joining IHI, Dr. Lloyd served as the Corporate Director of Quality Resource Services for Advocate Health Care (Oakbrook, IL), Director of Quality Measurement for Lutheran General Health System, Senior Director at the Hospital Research and Educational Trust of AHA, and spent ten years with the Hospital Association of Pennsylvania in various leadership roles. He is author of numerous articles, reports, and books.
In support of improving patient care, the Institute for Healthcare Improvement is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.
