Privacy Policy

As health care organizations in the US and around the world strive to improve the quality of their care, a credible, easily accessible resource is necessary to provide them with trusted content and a forum to collaborate with their peers. Patients are demanding better care, and clinicians and managers, confronting a system that is under great stress, need to know how to provide it. Among the most important forms of support are access to improvement knowledge, routes to new practices, and ways to connect with experts and colleagues who have led change. IHI.org will help make these interactions possible.

We at the Institute for Healthcare Improvement (“IHI”), producers of IHI.org, believe that you have the right to know how your personal information may be used or disclosed. You take your privacy seriously, and we respect your concerns. Accordingly, we have created this Privacy Policy in order to describe how we collect information, what we do with it, and what controls you have. Please read it carefully, and if you have any questions or concerns, please send us a comment at compliance@ihi.org. Unless otherwise indicated, this Privacy Policy applies to your use of the IHI.org website, as well as the related domains and subdomains, including but not limited to my.ihi.org, education.ihi.org and community.ihi.org (collectively, "IHI.org").

If you receive a communication from IHI indicating that your Information has been collected by IHI or that you have been registered for IHI.org, your use of IHI.org means that you agree to the terms of this Privacy Policy. “Information” means information about you that is personally identifiable like your name, address, email address, phone number, areas of interest or data related to your improvement work, your medical condition, medical diagnosis or medical treatment, photographic or video images of you, credit card information, and other information about you that is not otherwise publicly available. This policy does not apply to the practices of companies that IHI does not own or control, or to people that IHI does not employ or manage.

Policy

Gathering of Information

We collect Information and other data from you in different ways and on many different parts of our website including but not limited to: when you register for IHI.org; when you participate in Community features including discussion groups; when you download or use interactive tools; when you provide or comment on content; when you use the search function; when you share your improvement stories, tools and other resources; when you share stories about your medical condition, diagnosis, and treatment; when you rate content on the site; when you present or enroll in a program or educational offering; when you contact us for assistance or with questions; when you work for, contract with, or volunteer for IHI, including the IHI leadership team and current and former Fellows; or even when you are just perusing the site and reading content.

Access to Information

IHI.org, IHI, its contracted faculty, IHI’s interns and other volunteers, third-party consultants, and other service providers, and IHI employees may have access to your Information and other data that you submit or that we collect regarding your use of IHI.org, on an as-needed basis, for the purposes of performing their respective duties for IHI. We use all of this Information and data to administer and improve the operations of IHI and IHI.org.

Aggregate Information or data on visitors to our site and how the site is being used, including the pages users are viewing, will also be logged. Aggregate data does not identify individuals but rather describes data as a whole. We may also share aggregate Information or data with market analysts, advertisers, business partners, sponsors, and any other third parties.

We may also share Information as required by law, to cooperate with legal authorities in a criminal investigation or in order to establish, exercise, or defend our legal rights.

Registration

We collect Information when you register for IHI.org. This Information may be updated by you at any time. We will not disclose the Information you submit when you register except as provided in this Privacy Policy or the Terms of Use.

By registering, you agree that we may make certain Information (“Public Profile Information”) visible when you contribute content to IHI.org, and when you use or participate in certain site features and tools, including but not limited to user communities, blogs, ratings and comments, groups, and CPPS Certificants page as more fully described below. Public Profile Information includes: First Name, Last Name, Photo (if you provide one), Credentials (e.g., MD, MPH, MBA), Job Title, Organization Type, Organization Name, City, Country, State/Province/Region, and Areas of Expertise. If you enroll in an IHI conference such as the IHI Forum or International Summit, we may share your Public Profile Information and your Address and Zip/Postal Code with organizations that exhibit their products or services (Exhibitors) at these events.

If you are a student, you may check a box and give details about your graduation year, which we will use to determine whether you receive free access to the IHI Open School courses and other potential benefits relevant to student users, which may include eligibility for discounts and scholarships to attend IHI programs.

We may use your Information to send you a newsletter or email messages with updates and notices concerning new content posted to the site and/or products or services that might be of interest to you. Completing the registration information allows us to better understand you, your position, your organization type and interests. If at any time you would like to stop getting general email information you can do so by updating your Profile. However, IHI, its contracted faculty, or its employees may still contact you via email with an individual message or about a IHI Offering in which you are participating or enrolled even if you have opted out of receiving email updates from IHI.

Contributing Content to IHI.org

IHI.org encourages your participation through submitting content and participating in the interactive functionality on the website including blogs, wikis, discussion boards, search features, interactive tools, rating or commenting on content, and sharing audio and video content, improvement stories, resources, and tools. If you contribute any content to IHI or IHI.org, including but not limited to trainings, presentations, documents, stories about your medical condition, diagnosis, and treatment, improvement stories, tools, testimonials, and other resources, or if you comment on or rate content on the site, or otherwise post content to IHI.org, you agree to allow us to make your Public Profile Information publicly available on IHI.org in connection with your activity and to share your name, experience, and credentials in connection with any such contribution.

Please remember that the text you submit to IHI.org in a discussion board or as a comment on content is immediately viewable on the site by the general public.

You should exercise caution when deciding to disclose any sensitive Information on IHI.org. We recommend that you never give out your address, phone number, date of birth, or social security number. You may not give out Information about an organization, a patient, or another person or submit other content if you do not have the express authority or permission to share that Information publicly. If you are a clinician or health care professional and submit information regarding treatment of patients, you must only share information that is fully de-identified in accordance with the Health Insurance Portability and Accountability Act of 1996 and its implementing regulations ("HIPAA") and all other applicable federal and state laws and regulations. We may edit or return Information provided to IHI.org from a clinician or health care provider that contains patient identifying information.

IHI.org also has certain rights to republish content that originally was published elsewhere. IHI.org may disclose the name, experience, and credentials of any individuals associated with such republished content.

IHI.org Personnel, Volunteers and Contractors

Educational Events or Programming

If you present, register for, attend, or otherwise participate in a presentation or other educational programming, IHI.org may share the name, experience, and credentials of any faculty or speakers, attendees, registrants, and other participants. This information may be accessible in real time during the presentation, as well as on IHI.org in archived educational materials. In addition, IHI.org may share this information on its social media channels.

IHI Open School

If you enroll in online courses through the IHI Open School on IHI.org, and if your organization has purchased our accompanying administrative tool, we may share information about your participation in the IHI Open School, including your course progress and testing results, with your organization. If you opt to use the Groups feature in connection with your use of the IHI Open School, we will share certain Information as described in the section of this Privacy Policy on Groups.

If you serve as an IHI Open School Coach, IHI.org may list your name, experience, and credentials on IHI.org.

Groups

IHI staff and faculty and registered users of IHI.org may create groups (“Groups”) whereby members of the Group can send emails to the other members of the Group, share documents with the Group, and participate in discussions via a discussion board. Groups may be public or private. Public Groups will be publicly listed and open to any registered user who wishes to join. Private Groups will be available by invitation only. Once you have joined a Group, your membership in that Group, and your Public Profile Information, will be visible to all members of that Group.

Social Media

If you provide content to IHI.org, such as a presentation or educational program, blog post, testimonial, article, images, or audio or visual recordings, IHI.org may share this content on its social media pages. In addition, when you work for, contract with, or volunteer for IHI, we may share your name, experience, and credentials on social media to promote particular content or IHI.org generally.

CPPS Certificants

Site Usage Statistics, Cookies, Advertisements and Web Beacons

When visiting IHI.org, your browser sends information to the site's hosting server identifying the Internet protocol (“IP”) address of your computer (or the proxy server you use to access the World Wide Web), your computer or mobile device operating system and the browser you are using, email patterns, your Internet Service Provider or mobile carrier, the page you last visited, the page you are currently visiting, and the next page you navigate to. We log this Information. We may also track and catalog the search terms that you enter in search forms. We make use of a standard feature of browser software called a "cookie" (including flash cookies) that helps us recognize you when you visit. We store your email address in a cookie file and place the file on the hard drive of your computer. Most browsers accept cookies. However, if you wish, you can usually set your browser to refuse cookies. If you set your browser to refuse cookies, you will need to login to the site each time you visit, and certain features may not work correctly.

To increase the effectiveness of IHI.org and tailor your experience of IHI.org, we may include a file, called a web beacon, within IHI.org. The web beacon allows IHI.org to provide anonymized, aggregated auditing, research and reporting of use of IHI.org.

We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve our website and services. Website usage data is captured using first and third-party cookies and other tracking technologies to understand user interactions and enhance site functionality. Additionally, we use this information for site optimization, fraud/security purposes, and to support our mission of healthcare improvement. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

You can change your previously saved cookie preference by clicking this button:

Children's Privacy

Third Parties/Links

IHI.org links to other sites. Please recognize that we cannot control the use or security of your Information once it leaves our hands. If you have any concerns regarding the security or privacy of these third parties, we encourage you to review their privacy policies or even to contact them directly. IHI.org and IHI are not responsible for the privacy practices, data collection, security or content of other websites. We treat any Information we receive from third parties as carefully as the Information you provide to us directly.

Please remember that when you respond to a classified advertisement by email you are sending information to a third party and not to IHI or IHI.org. We cannot control the use or security of any Information that you send to a third party, so please be careful.

California Privacy Rights

California law allows California residents to ask companies with whom they have an established business relationship to provide certain information about the company's sharing of personal information with third parties for direct marketing purposes. We do not share any California consumer personal information with third parties for marketing purposes without consent. California residents who wish to request further information about our compliance with this law or have questions or concerns about our privacy practices may contact us at the address provided below.

Security

We use industry-standard SSL (Secure Socket Layer) encryption technology, a secure server, and other physical and procedural safeguards to protect the security of your personal Information. Please understand, however, that no security system is impenetrable. We cannot guarantee the security of our databases, nor can we guarantee that the Information you supply will not be intercepted while being transmitted to us over the Internet. Please keep your password private. We will never ask for it by phone or email, and neither should anyone else.

You may wish to delete unknown email attachments before opening them as they can contain destructive viruses. Remember that nothing you write on the Web is completely private — including email.

Viewing and Updating Your Information

You may view and correct your Information by accessing the "My IHI" link on the header of the website. Please note that you must login with your private user name and password to access your Profile.

By using IHI.org, you consent to the collection and use of your Information as we have outlined in this Privacy Policy and our Terms of Use. If you do not agree to our policy, you may not use IHI.org. We may change our policies at any time and without prior notice. If we decide to change this Privacy Policy, we will post the changes to this page so that users may be aware of our actions. Your continued use of IHI.org following a posting of changes to this Privacy Policy will mean that you accept those changes.

Contacting Us

If you have any questions or comments about this Privacy Policy, please email us at compliance@ihi.org or send a letter to:

Institute for Healthcare Improvement
53 State Street, 18th Floor
Boston, MA 02109

Revision date: September 2023

Improvement Areas

Explore Improvement Areas to discover learning opportunities to build your knowledge and skills, free resources and tools to support your improvement work, and IHI leadership and expertise in these topics.

Artificial Intelligence in Health Care

While artificial intelligence (AI) applications in health care hold much promise, they also present serious potential risks that must be considered and addressed prior to more widespread implementation.

Climate and Health

The imperative for health care organizations to tackle climate change is clear: The health care sector both contributes to climate change — accounting for 4.4 percent of global greenhouse gas emissions — and also must contend with its effects on human health.

Health Equity

Improving health and health care worldwide requires a focus on equity — equity of access, treatments, and outcomes. We will achieve health equity when each individual has a fair opportunity to achieve their full health potential.

Improvement Capability

The science of improvement provides concepts, methods, and tools to envision, achieve, and sustain positive change. Equipping ourselves with these essential quality improvement skills helps us to identify improvement opportunities, test and implement effective changes, and scale-up and sustain better ways of working.

Maternal and Infant Health

Improving maternal and infant health by eliminating inequities and reducing mortality is possible by implementing evidence-based and promising clinical and social practices for all population.

Patient Safety

IHI aims to advance a total systems approach to safety, grounded in evidence and the science and methods of improvement, to ensure that every person receives safe, reliable, effective, and equitable care.

Triple Aim and Population Health

The IHI Triple Aim framework serves as the foundation for optimizing health for individuals and populations by simultaneously improving the patient experience of care (including quality and satisfaction), improving the health of the population, and reducing per capita cost of care for the benefit of communities.

Whole System Quality

Whole System Quality is a more holistic approach to quality management that integrates quality planning, quality control, and quality improvement activities across the organization, supported by leadership practices that foster a culture of learning.

Workforce Safety

Health care workforce safety — physical, psychological, and emotional — is inextricably linked to patient safety, outcomes, and experience of care.

Workforce Well-Being and Joy in Work

IHI partners with experts and collaborates with health care organizations around the world to apply and adapt the most impactful strategies that enable the health care workforce to not just persevere, but to thrive.

Fellowship Program

IHI Fellowship Program

The IHI Fellowship Program is designed for worldwide health care professionals in quality and safety roles who are looking to take their strategic, operational, and thought leadership skills to the next level.

Man and woman in business attire shaking a hand and smiling

Take Your Quality and Safety Leadership Skills to the Next Level

Ideal candidates for the IHI Fellowship Program have strong foundational knowledge and experience in quality, safety, and quality improvement capability. Candidates seek to hone their knowledge and skills to effectively institute impactful change and achieve organizational goals in today's complex health care environment.

Application Information

IHI Fellowship: A 14-Month Program

The Institute for Healthcare Improvement (IHI) Fellowship Program, offered to select health care professionals worldwide, is designed for those in quality and safety roles who are looking to take their strategic, operational, and thought leadership skills to the next level.

The 14-month program will support a closely-knit cohort of participants from around the globe and will include smaller affinity groups. It offers a unique virtual learning opportunity, and includes experiential learning through the leadership of strategic, impactful work within participants' home organizations. This work within home organizations will help to firmly cement the strategic improvement knowledge and new ways of thinking gained throughout the program.

Ideal candidates will have strong foundational knowledge and experience in quality, safety, and quality improvement capability. They will seek to hone their knowledge and skills to effectively institute impactful change and achieve organizational goals in today's complex health care environment.

View a recording from our most recent informational call

IHI Fellow Gillian Smith discusses how the IHI Fellowship Program has been valuable to her.

Class picture of fellows from the IHI Fellowship Program — Class Picture of IHI Fellows

Fellowship participants:

Bring new ways of thinking and innovative ideas for improving the quality of patient care, reducing harm, and patient-centered outcomes back to their organization
Make a direct impact on their system while pursuing a strategic project with metrics tied to strategic organizational goals
Deepen their knowledge in quality and safety science
Learn how to lead system changes in quality, safety, and culture, including how to engage, influence, and impact culture change

Support and networking opportunities include:

A dedicated mentor providing continuous feedback and support
Access to and guidance from renowned IHI leaders and faculty, including health care quality and safety experts, and innovative leaders who have improved systems in other industries
A lasting and meaningful global network of peers and faculty, allowing for an exchange of advice, ideas, and support in the long term (this includes an exclusive alumni network)
Senior sponsorship and active engagement from your home organization’s executive team, including quarterly sponsor progress check-ins

Learn more about applying for the IHI Fellowship Program

Additional Information

Background on the IHI Fellowship Program

Improving health care is IHI's mission, its promise, and its daily work. IHI aims to improve the lives of patients, the health of communities, and the joy of the health care workforce by focusing on an ambitious set of goals adapted from the Institute of Medicine’s six improvement aims for the health care system: care that is safe, timely, effective, efficient, equitable, and patient-centered.

IHI works with health professionals throughout the world to accelerate the measurable and continual progress of health care systems toward these bold objectives, leading to breakthrough improvements that are truly meaningful in the lives of patients.

IHI has extensive experience providing effective, in-depth professional development for health care leaders, clinicians, and managers through our fellowship programs. The vast majority of IHI Fellows consider their fellowship experience transformative for them, both personally and professionally.

IHI Fellowship alumni have gone on to lead organizational, national, and international work to improve care for patients and their families. Increasingly, this cadre of leaders is shaping the discussion around health and health care in the UK, the US, and beyond.

We believe this is an area where investment by leading health care organizations would yield dramatic results in terms of increased leadership and improvement capacity to benefit the populations they serve.

2024–2025 Fellows

IHI Fellowship Alumni

The IHI Fellowship Alumni Network is a growing group of committed health care leaders who have the shared experience of the IHI Fellowship and who continue to offer mutual support in the hard work of improving care for patients. Alumni come together for networking and continued connection with IHI twice a year, at the National Forum in the US and the International Forum in Europe. Alumni have started a tradition of organizing an annual all-alumni meeting to come together to solve problems and further explore their aims as a group.

Fellows alumni are connected with each other and with current fellows via an active listserv. Fellows use the listserv to prompt discussion on compelling topics, gather input on problems they are encountering with their work, and to plan for alumni meetings and events.

Past fellows include a diverse group of health care professionals, as seen below. Each brings a different skill set, educational background, and work experience.

View list of IHI Fellowship Alumni

In Memory

In memory of former Merck Fellow David R. Calkins, MD, MPP (May 27, 1948 to April 7, 2006) — physician, teacher, colleague, and friend — who was instrumental in developing the 100,000 Lives Campaign’s How-to Guides and worked tirelessly for the 100,000 Lives Campaign. David was a true believer in the Campaign's mission and an inspiration to us all.

In memory of former Health Foundation Quality Improvement Fellow Annette J. Bartley, RN, BA, MS, MPH (March 21, 1962 to November 24, 2016), a nurse and health care improvement coach for more than 30 years, which included several leadership roles in frontline clinical care and management. A beloved member of the IHI community, Annette leaves behind a legacy of kindness, compassion, and optimism.

Apply for the IHI Fellowship Program

The IHI Fellowship Program is designed for those in quality and safety roles who are looking to take their strategic, operational, and thought leadership skills to the next level.

Application Information

Need Help or Have Questions?

Email the IHI Fellowship Team at fellowship@ihi.org

Training

Advance your health care career with IHI’s world-renowned training programs. Our expert-led courses emphasize the application of evidence-based methodologies to achieve sustainable, system-wide improvements, all while empowering learners with the practical tools to evolve as professionals. Begin improving health care delivery today.

Learn, Connect, and Grow with IHI

Start Your Journey

IHI's training programs introduce learners to patient safety, quality, and quality improvement. They are excellent for students in health or health care-related fields, residents, frontline care providers (e.g., MD, RN, pharmacists, social workers), and others.

Advance Your Skills

For those who are looking to advance their knowledge and/or seek a position in patient safety, quality, or quality improvement, IHI offers training geared to build deeper skills and engage with peers.

Become a Leader

Designed by experts in the field with lived experience, our leadership programs prepare attendees for the next level in their career journey and optimize performance at their current level.

Explore Our 2025 Professional Development Courses

Ready to make a meaningful impact? Enroll in our upcoming courses now! Tailored for professionals, our programs combine online learning and personalized coaching to enhance your skills in quality, safety, equity, joy in work, and improvement. Explore our offerings and take the next step toward your professional goals.

Learn More

Professional Development and Online Course Listing

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Conferences

IHI’s annual world-class conferences offer opportunities to learn the latest improvement ideas, connect with like-minded colleagues, and generate momentum for change in your organization.

Upcoming Conferences

IHI/BMJ International Forum on Quality and Safety in Healthcare: Utrecht 2025

May 21–23, 2025 | Utrecht, The Netherlands

Using our combined expertise and passion, the Institute for Healthcare Improvement (IHI) and BMJ bring you the largest international conference in Europe focused on improving outcomes for patients and communities through quality improvement. The International Forum, hosted in Utrecht in 2025, will focus on the key themes in health and care in Europe, while bringing in perspectives and knowledge from around the world.

Learn more

IHI/BMJ International Forum on Quality and Safety in Healthcare: Singapore 2025

August 13-15, 2025 | Singapore

The IHI/BMJ International Forum will return to Singapore in 2025 to focus on strategies to close the gap between theory and practice, with quality and safety serving as fundamental drivers for sustainability and continuous improvement.

The conference will be themed ‘Moving together towards sustainable quality’, inspiring cross-sector collaboration as key to positive change and a shared vision of sustainable health care.

Learn more

Latin American Forum on Quality and Safety in Health Care

November 3–5, 2025 | Buenos Aires, Argentina

Now in its 10th year, the Latin American Forum on Quality and Safety in Health Care attracts leaders and health professionals from Latin American countries to address key issues for the transformation of health and the development of a sustainable system, such as health safety, patient experience, leadership, primary care, digital transformation, and equity, among others. The focus of this year’s Latin American Forum is innovating with purpose: efficiency and sustainability of health systems.

Learn more

IHI/BMJ International Forum on Quality and Safety in Healthcare: Canberra 2025

November 19-21, 2025 | Canberra, Australia

The IHI/BMJ International Forum continues to be the place for health and care professionals to connect, share learning, and discuss effective approaches to quality and safety improvement.

Through our theme of 'Think differently, start small, have impact‘, we will recognise the complex, interdependent nature of health care and focus on driving meaningful, lasting change by thinking differently and acting as a collective.

Learn more

IHI Forum 2025

December 7–10, 2025 | Anaheim, CA, USA

The IHI Forum is a four-day conference that has been the home of quality improvement (QI) in health care for more than 30 years. It brings together health care visionaries, improvement professionals, world leaders, and industry newcomers.

Learn more

Recent Conferences

IHI Patient Safety Congress

March 10–11, 2025 | San Diego, CA, USA

The IHI Patient Safety Congress brings together people who are passionate about ensuring safe care equitably for all across the globe. This is the must-attend event for those who continue to shape smarter, safer care for patients wherever it’s provided – from the hospital to outpatient settings to the home.

Learn more

IHI/BMJ International Forum on Quality and Safety in Healthcare: Brisbane 2024

November 6–8, 2024 | Brisbane, Australia

For over 26 years, the IHI/BMJ International Forum has been the place for health and care professionals to connect, share learning, and discuss effective approaches to quality and safety improvement. The International Forum in Brisbane will focus on the key themes in health and care in the region while bringing in perspectives and knowledge from around the world. Join IHI and BMJ in exchanging ideas, celebrating successes, and helping each other solve problems.

Learn more

Middle East Forum on Quality and Safety in Healthcare 2024

February 23–25, 2024 | Doha, Qatar

In its 10th edition, the Middle East Forum on Quality and Safety in Healthcare is an annual gathering of healthcare professionals in quality improvement and patient safety. Hosted by Hamad Medical Corporation, in collaboration with IHI, it is the region’s most successful and well-established healthcare conference focused on quality improvement. This year’s Forum will connect both in-person and virtually, more than 2500 physicians, nurses, quality leaders, healthcare administrators, hospital executives, patient and family advisors and other allied health professionals.

Learn more

Upcoming Conferences

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Certified Professional in Patient Safety (CPPS) TM

Certified Professional in Patient Safety (CPPS)™

Validate your proficiency, confirm your expertise, assert your clinical competence, and show your commitment to promoting the highest standards of excellence in patient safety with the globally recognized Certified Professional in Patient Safety™ (CPPS) credential. Learn more about registration, exam scheduling, and essential test preparation resources. IHI is here to help you succeed.

Earn the Certified Professional in Patient Safety Credential

The Certified Professional in Patient Safety credential (CPPS)™ is awarded through a thorough examination covering four patient safety domains: Culture, Systems Thinking, Human Factors Engineering, and Design, Safety Risks and Responses, Performance Measurement, Analysis, and Improvement and Monitoring.

Prepare for the CPPS Examination

Certified Professional in Patient Safety (CPPS)

The Certified Professional in Patient Safety^TM credential (CPPS) is earned by professionals who have demonstrated a high level of proficiency in the core standards of patient safety. This credential is awarded through a thorough examination covering four patient safety domains:

Culture
Systems Thinking, Human Factors Engineering, and Design
Safety Risks and Responses
Performance Measurement, Analysis, Improvement and Monitoring

More than 7,000 professionals have earned the CPPS credential, representing all 50 US states and 32 countries.

Download the CPPS Brochure for additional information

The Certified Professional in Patient Safety(CPPS)^TM program is fully accredited by the National Commission for Certifying Agencies (NCCA). Accreditation from NCCA, the Institute for Credentialing Excellence (ICE) 's accrediting body provides independent affirmation that the CPPS program achieves the highest quality standards in professional certification. NCCA uses a peer review process to establish accreditation standards, evaluate compliance with these standards, recognize programs that demonstrate compliance, and serve as a resource on quality certification.

CPPS Review Courses

Live Webinars

Live webinar April 24–25, 2025 (12 PM – 4 PM ET)

On Demand

You can also take the CPPS Review Course on demand whenever you like.

The Institute for Healthcare Improvement designates this internet enduring activity for a maximum of 7 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity. This activity may also be applicable for other professions that accept AMA PRA Category 1 Credits™.

In support of improving patient care, the Institute for Healthcare Improvement is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team. This program is approved to provide 7 credits for physicians, nurses, pharmacy, and Certified Professional in Patient Safety (CPPS) recertification.

CPPS Informational Session

Missed the last exclusive Informational Call? Listen Now & review the slides from our last informational call!

CPPS Scholarships

This year's round of CPPS scholarship applications will open on May 15, 2025. If you would like to be notified when the application window opens, please submit your email through this form.

Scholarships include full coverage for the fees of:

Online CPPS Review Course
CPPS Practice Exam
CPPS Credentialing Exam

Any professional working in or around health care who is able to demonstrate need and meets the exam eligibility requirements is encouraged to apply.

Certified Professional in Patient Safety (CPPS)™ Credential

7,000+

Professionals have earned the CPPS credential

50

US states represented

32

Countries represented

Why Certification Is Important

This professional certification program establishes core standards for the field of patient safety, benchmarks requirements necessary for health care professionals, and sets an expected proficiency level.

For professionals, the CPPS credential provides those working in patient safety a means to demonstrate their proficiency and skill in the discipline

For organizations, requiring the CPPS credential provides a way for employers to validate a potential candidate’s patient safety knowledge and skill base, critical competencies for today’s health care challenges

Additional compelling reasons to earn your CPPS:

79% of health care professionals who have earned the CPPS told us that this credential helped them to improve patient care at their organization
You can prepare for the CPPS exam — and take the actual exam — virtually, from wherever you are
Adding this credential to your CV makes your commitment to — and education about — patient safety visible
Since earning their CPPS credential, 81% of titleholders have led organization or system-wide initiatives, leading critical improvements

Who Should Consider Certification

Physicians
Nurses
Pharmacists
Patient Safety Professionals
Quality and Risk Management Professionals
Health Care Executives
Non-Clinical Health Care Professionals
All other health care professionals with the requisite background

Requirements for Certification

Candidates for the CPPS credential are those who include patient safety practices as an integral component of current or future professional responsibilities. Candidates must also possess academic and professional experience at one of the following levels:

Baccalaureate degree or higher, plus three years of experience (includes time spent in clinical rotations and residency programs) in a health care setting or with a provider of services to the health care industry

Associate degree or equivalent plus five years of experience (includes time spent in clinical rotations) in a health care setting or with a provider of services to the health care industry

CBPPS randomly audits a limited number of applications per year to confirm eligibility requirements are met. If your application is selected for audit, please be prepared to provide documentation attesting to your education and experience.

Additional Information

Karen Harris, MSN-MHA, RN, CPHQ, CPPS

Vice President of Quality, StoneSprings Hospital Center

“My CPPS credential is a testimony to the competency I have to be a leader in my hospital’s patient safety efforts, and one that I proudly wear.”

Romeo Miguel Alonzo, MAN, RN, CPHQ, CPXP, CPPS

Quality Specialist, Qatar Red Crescent Society

“My certification will help me move forward with my career in the field of patient safety. This prestigious designation will put me in the vast world of ever-changing and challenging, yet fulfilling patient safety movement.”

Lisa Kuprel, RN, MSN, CPHQ, CPPS

Quality Analyst, Maui Medical Center

“I proudly wear the CPPS credential. This credential demonstrates to colleagues, customers, and patients my extensive knowledge and commitment to patient safety. It offers me the ability to be a respected leader in the health care field.”

Denise Peterson, RN, MMH

Senior Director Quality and Patient Safety, Cambridge Health Alliance

“I am thrilled to have the CPPS recognition to help promote the importance of patient safety as a leading factor for focusing the safety of the care we provide and ensure patients are aware of that importance to us.”

Need Help?

Email our team at cpps@ihi.org

Careers

Careers at IHI

IHI treasures our staff, faculty, and fellows and believe each person in our organization is essential to achieving our mission. We understand that when you are considering potential employers, being a good fit in the organization is important to you. A good fit is important to us, too.

IHI's Candidate Commitment

At IHI, we treasure our staff, faculty, and fellows and believe each person in our organization is essential to achieving our mission. Our candidate commitment is designed to provide an experience that mirrors our core values and culture, and reflects the importance of these relationships. Our goal is to treat each candidate with respect, transparency, and speed and agility as outlined in our Citizenship Guidelines and Core Values. Learn more about IHI’s values-driven hiring.

Our Process

We understand that when you are considering potential employers, being a good fit in the organization is important to you. A good fit is important to us, too. Our website offers you the opportunity to get to know IHI, our programs, and our values. We also have a social media presence on LinkedIn, Facebook, Twitter and YouTube. Our Human Resources team takes pride in knowing and communicating the details of all our openings to you.

Our online application can be completed in five minutes and is easy to understand to make your experience as smooth as possible. You will be contacted directly by someone on the Human Resources team if you are selected to proceed in the process. If you have questions during the process you can refer to the Frequently Asked Questions below, and contact us directly at employment@ihi.org.

We value open and honest dialogue. While we are naturally concerned with ensuring your experience and background make you a proper fit for the position, it is also important that you feel IHI is right for you. Our interviews are designed to ensure you are able to get the information you need from us to guide your decision. We look forward to hearing from you.

If our current opportunities are not a fit for you, we hope you will consider other ways to join us in our mission through our programs and resources.

Please browse our open positions.

IHI's Commitment to Diversity, Equity, and Inclusion

People Come First: Why You Should Join Our Diverse Workforce

Our people come first. IHI staff selected our values of Courage, Love, Equity, and Trust. These values guide how we work, shape our experiences, and are an integral part of our interview process. Watch the video below for a message from Kedar Mate, IHI President and CEO, highlighting how our values and our diverse staff are critical to achieving our mission.

Learn more about equity at IHI.

Veterans and IHI

At IHI, we celebrate the unique skillsets and talents that our veteran employees bring. We are committed to providing a military-friendly hiring process by partnering with local and national organizations to recruit and retain veterans. These include but are not limited to the US Department of Veterans Affairs VR&E Program and MassHire’s Department of Career Services.

Once hired, we aim to provide a military-friendly work culture, rooted in the understanding of each veteran’s individual and transformative experience.

“There are many organizations that say they support veteran staff, but I have never worked for an organization that actually shows their support like IHI does. As a disabled veteran that has regular doctor’s visits, I was worried I would hold my projects back or fall behind in my work, but with the support of IHI staff and my colleagues, that has never happened. We genuinely have each other’s back and it feels great being part of a team again.”
—Current IHI Employee, Former Army Combat Medic (68W)

Veterans encouraged to apply!

We hereby pledge our commitment to actively hire veterans of the US Armed Forces. We value and recognize the leadership, training, character, and discipline that our veterans and members of the National Guard and Reserve bring to our company and the American workforce.

Competitive Total Rewards

At IHI, we ensure that people feel valued and supported in meaningful ways. When you join IHI, you will have access to:

Generous medical benefits and paid time off to promote mental and physical well-being.
Competitive compensation and 401K contributions (including an IHI match) to support financial well-being.
Tuition reimbursement to further education and career goals.
Personal and professional development funds to support what matters to you.
A comprehensive Employee Assistance Program (EAP) to help you navigate life’s everyday challenges.
Remote work and flexible work arrangements to prioritize work/life balance.
Affinity groups to foster workplace community and joy in work. (Examples: Racial Justice, Mental Health Awareness, LGBTQ+, Veterans, Working Parents, and others.)
And so much more!

IHI Is an Equal Opportunity Employer

IHI is committed to equal employment opportunity regardless of race, color, religion, sex or gender, marital status, national origin or ancestry, disability, veteran status, military service, age, sexual orientation, gender identity, genetic information, crime victim status, political belief, and any other protected class under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation to complete our application, please let us know. Veterans are encouraged to apply.

We intend to make all reasonable efforts to live up to our Equal Opportunity policy and Affirmative Action Plan. We have prepared the Plan to accurately reflect our current status, our actions to date, and our intentions for the future. The President and CEO has expressed support for the Affirmative Action Plan and assigned overall responsibility for fulfillment of the Equal Employment Opportunity policy and Affirmative Action Plan to Amy Hosford-Swan, Chief Financial and Administration Officer, who will periodically conduct analyses of all personnel actions to ensure that we are living up to our stated intention.

Our management is responsible for the ongoing monitoring of all personnel actions in their respective areas of supervision and will carry out the intentions of the Equal Opportunity policy and Affirmative Action Plan to the fullest extent possible.

Our employment practices are nondiscriminatory and based on factors that are job-related. Factors such as race, color, religion, gender, marital status, national origin or ancestry, disability, veteran status, military service, age, sexual orientation, gender identity, genetic information, or political belief or activity are not job-related. We designed the Affirmative Action Plan to report and monitor all related procedures that will include, but will not be limited to:

Recruiting, hiring, training, and promoting applicants and employees in all job classifications without discrimination;
Basing decisions on employment so as to further the principle of Equal Opportunity employment;
Ensuring that promotion decisions are in accord with principles of Equal Opportunity employment by imposing only valid requirements for promotional opportunities; and
Ensuring that all other personnel actions, such as compensation, benefits, transfers, layoffs, return from layoffs, IHI-sponsored training, education, tuition assistance, and social and recreational programs, will be administered without discrimination.

We promise not to retaliate against any person who files a complaint concerning Equal Opportunity or Affirmative Action and will ensure that no one harasses, intimidates, threatens, coerces, or discriminates against any individual exercising rights under this policy.

The Persons with Disabilities and Veterans Affirmative Action Plan is available for inspection in the Human Resources Department during normal business hours. Please contact Human Resources for further information.

Please also review the "Know Your Rights: Workplace Discrimination Is Illegal" poster.

FAQs about Employment at IHI

How can I learn about open positions?

How often do you update the list of open positions?

How do I apply?

Apply to IHI by creating a login on the Careers page and filling out the online application. Note: This is not the same as your ihi.org login. You will be able to upload your resume and cover letter and save your information to make applying for additional roles easier in the future. If you are interested in multiple opportunities, please submit a resume for each separate job posting.

Who should I contact if I need an accommodation?

What format do my resume, cover letter, and supporting documents need to be in?

Can I submit an application for more than one position?

What is the benefit of having a login on the Careers page?

Will I receive a response when I apply?

How are interviews conducted?

What benefits does IHI offer?

Are all IHI positions remote?

Do you offer an internship or co-op program?

Can I submit my application/resume without applying for a position?

Who can I contact if I have questions?

News

IHI is proud to work with members of the news media to help deepen the health care industry and public’s understanding of health and health care improvement.

Institute for Healthcare Improvement subject matter experts provide knowledgeable, practical, and independent insights on a wide range of topics. Below you will find our spokesperson directory as well as media contact information, recent IHI press releases, and featured media coverage.

Media Inquiries

For all media inquiries, please contact Joanna Clark of CXO Communication (joanna@cxocommunication.com).

IHI Areas of Expertise

IHI is proud to have a leadership team with a broad range of expertise and is eager to help reporters with stories, from breaking news to features.

All News

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About: Finances

Finances

IHI's work is funded primarily through our own fee-based program offerings and services, and also through the generous support of a distinguished group of foundations, companies, and individuals.

A strong financial position is essential to IHI's ability to achieve our mission — improving health and health care all over the world — and we are pleased that we are in a position to aggressively pursue this mission now and in the future.

Download IHI’s most current financial statement and auditor's report
Download a statement from IHI regarding our financial position
Download an Introduction to IHI's Form 990 and IHI's Form 990 filed annually with the IRS
See our Principles for Engaging with Commercial Organizations for more information about external funding that helps support IHI's mission
View the IHI Financial Conflict of Interest Policy

For questions about our finances, contact Amy Hosford-Swan (ahosford-swan@ihi.org), Chief Financial and Administration Officer.

People

IHI is a staff of talented and dedicated people, expert faculty, our Board of Directors, Improvement Advisors, Senior Fellows and Fellows, an Equity Advisory Group, a Scientific Advisory Group... and you.

IHI Leadership Team

IHI has assembled an unequaled team of dedicated and talented people around the world, working in concert to improve health and health care.

Our Leadership Team

For more than 30 years, IHI has worked to fulfill our vision and mission by assembling an unequaled team.

IHI is a Staff of dedicated and talented people around the world working in concert to improve health and health care.

IHI is a cadre of hundreds of Expert Faculty members from around the world who devote their extensive talents and energies to help us spread our ideas, methods, and philosophies.

IHI is our Board of Directors, a dedicated group of highly respected professionals who provide our strategic rudder.

IHI is our vital group of Improvement Advisors, who bring the science of improvement concepts, methods, and tools to support change and drive results.

IHI is our Senior Fellows, influential leaders with national and international reputations who add richness and depth to the intellectual life of the organization and our community of fellows and faculty.

IHI is our Fellows, mid-career health professionals in quality and safety roles who are immersed in a year-long IHI Fellowship seeking to take their strategic, operational, and thought leadership skills to the next level — and our growing group of Fellowship Alumni.

IHI is our Equity Advisory Group, an independent group of advisors who provide expert review and guidance to improve the consistency and credibility of IHI’s internal and external equity work.

IHI is our Scientific Advisory Group, a team of internationally recognized scientists who provide expert review and guidance to improve the rigor and credibility of our results-oriented programs and activities.

But most of all, IHI is YOU. IHI is not an organization with walls; it is really more of a movement for collaboration and change. And that is only possible to the extent that change-minded people and organizations are part of the work. We welcome anyone, anywhere who shares our passion for the improvement of patient care to join with us.

Media Inquiries

IHI is proud to have a leadership team with a broad range of expertise and is eager to help reporters with stories, from breaking news to features.

Careers at IHI

At IHI, we treasure our team members and believe each person in our organization is essential to achieving our mission. Join the IHI team!

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