Patient- and Family-Centered Care Organizational Self-Assessment Tool

Tool provided by: Institute for Healthcare Improvement (Boston, MA, USA) in collaboration with the National Institute for Children's Health Quality and the Institute for Patient- and Family-Centered Care

This self-assessment tool allows organizations to understand the range and breadth of elements of patient- and family-centered care and to assess where they are against the leading edge of practice. Use this self-assessment tool to assess how your organization is performing in relation to specific components of patient- and family-centered care, or as a basis for conversations about patient-centeredness in the organization.

Directions

• The tool should be completed by a team of individuals from across the organization — caregivers and providers from different departments or programs and leaders from the front line to the executive office. Be sure to also include patient and family advisors in the assessment.
• Review each question and indicate a rating of 1 to 5 for each (with 1 being low and 5 being high), or indicate "Do not know."
  • The 1 to 5 rating for each question is discussed by team members as an essential part of the assessment:
    • What does being a "5" on this question mean to us?
    • How would we know we are a "5"?
    • What would it take for us to rate ourselves a "5" consistently?
  • Questions with a "Do not know" response should seek further team discussion, such as:
    • Why don't we know this?
    • How can we find out?
    • Why is it important to find out?
• Summarize the findings and then determine next steps:
  • What is most important for us to address?
  • Where do we have strengths that we need to make sure others see and build on?
  • How can we gain more patient and family advice on what to focus on next?