Certified Professional in Patient Safety Review Course: October 2025 Live Webinar

Format:
Online
Date:
Oct 22–23, 2025
Duration:
2 days
Fee:
$449

In addition to date-based live webinars, the CPPS Review Course is available on demand at any time for $449.

Register for CPPS Review Course On Demand

Not receiving IHI emails? Please ask your IT department to add the ihi.org domain to your organization's Safe Senders list.

Please review our Cancellation Policy

*Prices are listed in USD

​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​The Institute for Healthcare Improvement (IHI) offers review courses — offered as live webinars on scheduled dates and available on demand at any time — to experienced patient safety professionals who plan to take the Certified Professional in Patient Safety (CPPS) examination. The CPPS Review Course can help participants prepare for the CPPS exam by reviewing domain content areas and test-taking strategies. The CPPS Review Course is not required to pass the CPPS certification exam. Participation in any of these courses does not guarantee a passing score on the certification exam.​​​​
Review Course On-Demand: Take the course anytime, from wherever you are. Register now.
Faculty
Faculty
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Sherri

Sheri Herner, PharmD, MHSA, BCPS, FCCP, CPPS is a Medication Safety and Quality Coordinator at Kaiser Permanente Colorado, and she supports patient safety initiatives across the Kaiser Permanente program. She received her Bachelor of Science in Pharmacy and Doctor of Pharmacy degrees from the University of Toledo, completed a Family Medicine Specialty Pharmacy Residency at St. Louis College of Pharmacy, and earned a Master of Science in Health Services Administration and a graduate certificate in Quality and Patient Safety from Regis University. 

 

Dr. Herner also holds a Black Belt in Lean Six Sigma methodology. She possesses faculty appointments at the University of Colorado Skaggs School of Pharmacy and Pharmaceutical Sciences and Regis University School of Pharmacy. She has practiced in academic, ambulatory care, and inpatient settings. Dr. Herner’s areas of interest include culture of safety, safety event reporting, and process improvement. She has published peer-reviewed articles and presented on topics related to patient safety, risk management, safety culture, clinical informatics, and medication safety.

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John Hertig

John B. Hertig, PharmD, MS, CPPS, Founder of ‘Hertig Healthcare Advising’ and Adjunct Faculty at Purdue University (Indianapolis, USA). Dr. Hertig lectures around the world and publishes on a variety of patient safety, leadership, administration, and health policy topics. He serves as an Editor-in-Chief for the Journal of Medicine Access, and his extensive research program is designed to enhance the safety of the medication use process, while using evidence to inform patient advocacy efforts.

 

Dr. Hertig is a Member of the United States Food and Drug Administration Drug Safety and Risk Management Advisory Committee. He holds other national and international appointments, including with the International Pharmaceutical Federation, where he is Treasurer for the Hospital Pharmacy Section, and as Past-President of the Board of Directors for the Alliance for Safe Online Pharmacies – Global (ASOP), where he leads efforts to reduce the patient safety impact of illegal and counterfeit online drug distribution worldwide.

 

He was awarded the ASOP Global Patient Safety Champion Award in 2018. Dr. Hertig received his Bachelor of Science in Pharmaceutical Sciences and Doctor of Pharmacy degrees from Purdue University (USA). He completed a PGY1 pharmacy practice and PGY2 health-system pharmacy administration residency at The Ohio State University Medical Center while also obtaining a Masters degree in Health-System Pharmacy Administration from The Ohio State University (USA).

 

He is a Certified Professional in Patient Safety (CPPS), a Fellow of the American Society of Health System Pharmacists (FASHP), and a Fellow of the International Pharmaceutical Federation (FFIP).

About Certification

The CPPS credential distinguishes health care professionals who meet the competency requirements in the areas of patient safety science and human factors engineering and who demonstrate the ability to apply this knowledge to plan and implement patient safety initiatives effectively.

​More than 7,000 health professionals have become certified since the CPPS credential was introduced in 2012. Learn more about certification.​​​​

Cancellation Policy ​

​​All cancellation requests may be submitted in writing at CPPS@ihi.org​. Requests received 72 hours (3 business days) before the scheduled start time will receive a full refund. Refund requests submitted less than 72 hours (3 business days) before the scheduled start time will be ineligible for a refund.​

​Handouts

​​Handouts for this course will be sent to registered course attendees a few days before the course date. Handouts will not be given onsite for live courses; therefore, attendees are responsible for printing or downloading them before the course. Attendees are encouraged to bring their computers to the live courses.​​

Need Help?

Email

info@ihi.org

IHI Patient Safety Congress

The IHI Patient Safety Congress on May 14–16, 2024, is the must-attend conference for those who continue to shape ​​smarter, safer, more equitable care for patients wherever it’s provided — from the hospital and outpatient settings to the home.​​​​​​​​​​​​

Learn More
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IHI Patient Safety Congress

Certified Professional in Patient Safety Review Course: July Live Webinar

Format:
Online
Date:
Jul 31 – Aug 01, 2025
Duration :
2 Days
Fee:
$449

*Prices are listed in USD

In addition to date-based live webinars, the CPPS Review Course is available on demand at any time for $449.

Register for CPPS Review Course On Demand

Please review our Cancellation Policy

 

Not receiving IHI emails? Please ask your IT department to add the ihi.org domain to your organization's Safe Senders list.

​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​The Institute for Healthcare Improvement (IHI) offers review courses — offered as live webinars on scheduled dates and available on demand at any time — to experienced patient safety professionals who plan to take the Certified Professional in Patient Safety (CPPS) examination. The CPPS Review Course can help participants prepare for the CPPS exam by reviewing domain content areas and test-taking strategies. The CPPS Review Course is not required to pass the CPPS certification exam. Participation in any of these courses does not guarantee a passing score on the certification exam.​​​​
Review Course On-Demand: Take the course anytime, from wherever you are. Register now.
Faculty
Faculty
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Kara Lyven

Kara Lyven, MBA, CPPS, is the Executive Director for Patient Safety at Duke University Hospital. She provides oversight and operational leadership for the hospital’s patient safety program. She works collaboratively with hospital leadership to advance safety culture and the organization’s commitment to zero harm through evolving systems, processes, event analyses, and trainings. A key focus of her professional role is recognizing the interconnectedness of human error, system design, and safe choices in everyday clinical work. Kara joined Duke in 2016 as a Senior Patient Safety Associate and previously served as the Director of North Carolina Hospital Association’s (NCHA) Patient Safety Organization. She gained extensive experience as a Patient Safety and Quality Improvement Specialist for a 452-bed hospital in upstate NY and has served as a Regulatory Safety Associate at Pfizer in Manhattan. Kara holds a bachelor’s degree in Neuroscience and an MBA in Pharmaceutical Studies. In addition to being a Certified Professional in Patient Safety (CPPS), she is a TeamSTEPPS Master Trainer, is Green Belt trained and has served on multiple Patient & Family Advisory Committees as a strong patient advocate.

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M McClay

Melissa McClay, MPH, CPHRM, CPPS, is the Director of Patient Safety and Risk Management for MaineHealth Maine Medical Center (a multi-campus medical center with 929 licensed beds). She has worked in the field of patient safety since 1999, beginning as an Administrative Associate in the Quality Improvement and Risk Management Department at Boston Children’s Hospital. She advanced to a Patient Safety Specialist role, and helped coordinate the implementation of Patient Safety Leadership WalkRounds at that organization. After moving to Southern Maine, Melissa continued to gain experience as a Risk Manager and Patient Safety Director for a community hospital system, where she led initiatives to enhance the culture of safety through the use of Just Culture tools, the development of a patient safety orientation program for new leaders and providers, and organization wide TeamSTEPPS training. Melissa received her Bachelor of Arts degree in Psychology from the University of Vermont, and received a Master of Public Health degree from the Boston University School of Public Health. In addition to being a Certified Professional in Healthcare Risk Management (CPHRM) and a Certified Professional in Patient Safety (CPPS), Melissa has also received certifications in Lean Six Sigma and Project Management. She is a Patient Safety faculty member for the MaineHealth Hannaford Center for Safety, Innovation & Simulation, and has served as a Risk Management Mentor for the Northern New England Society for Healthcare Risk Management since 2022.

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Jessica B

Jessica Behrhorst, MPH, CPPS, CPQH, CPHRM, is a Quality, Safety and HRO Consultant working in the areas of patient safety, workforce safety, and high reliability. She is faculty for the IHI Patient Safety Executive Development Program, Patient Safety and Quality for Emerging Leaders, and Redesigning Event Review with Root Cause Analysis and Action (RCA2). She previously served as the Senior Director at the Institute for Healthcare Improvement (IHI). She has also served as the Assistant Vice President of Quality & Patient Safety at Ochsner Health System where she helped set the strategic priorities in quality and patient safety and she oversaw various projects involving patient safety, performance improvement, regulatory readiness, ambulatory nursing, infection control and quality outcomes. She has presented her work on (RCA2) and Improving the Culture of Safety at various regional and national meetings. She has also worked on research projects involving reduction in Sepsis mortality and access to healthcare for underserved populations. Jessica received her bachelor’s degree from Tulane University and her Master of Public Health Degree from the Louisiana State University School of Public Health. She is a Certified Professional in Patient Safety (CPPS), a Certified Professional in Healthcare Quality (CPHQ) and a Certified Professional in Healthcare Risk Management (CPHRM).

About Certification

The CPPS credential distinguishes health care professionals who meet the competency requirements in the areas of patient safety science and human factors engineering and who demonstrate the ability to apply this knowledge to plan and implement patient safety initiatives effectively.

​More than 7,000 health professionals have become certified since the CPPS credential was introduced in 2012. Learn more about certification.​​​​

Agenda

This program consists of live virtual sessions from 12:00 PM – 4:00 PM ET.

CPPS July 2025 Agenda

Cancellation Policy ​

​​All cancellation requests may be submitted in writing at CPPS@ihi.org​. Requests received 72 hours (3 business days) before the scheduled start time will receive a full refund. Refund requests submitted less than 72 hours (3 business days) before the scheduled start time will be ineligible for a refund.​

​Handouts

​​Handouts for this course will be sent to registered course attendees a few days before the course date. Handouts will not be given onsite for live courses; therefore, attendees are responsible for printing or downloading them before the course. Attendees are encouraged to bring their computers to the live courses.​​

Need Help?

Email

info@ihi.org

Certified Professional in Human Factors in Health Care Review Course: Live Webinar June

Format:
Online
Date:
Jun 11–12, 2025
Duration:
2 Days
Fee:
USD $449

*Prices are listed in USD

Please review our Cancellation Policy below.

 

Not receiving IHI emails? Please ask your IT department to add the ihi.org domain to your organization's Safe Senders list.

Prepare for the CPHFH Exam by Reviewing Content Areas and Test-Taking Strategies

The Institute for Healthcare Improvement (IHI) offers review courses — offered as live webinars on scheduled dates — to experienced human factors professionals who plan to take the Certified Professional in Human Factors in Health Care (CPHFH) examination. The CPHFH Review Course can help participants prepare for the CPHFH exam by reviewing domain content areas and test-taking strategies. The CPHFH Review Course is not required to pass the CPHFH certification exam. Participation in review courses does not guarantee a passing score on the certification exam.​​​​
Review Course Description
Review Course Description

The review course can help participants prepare for the Certified Professional in Human Factors in Health Care (CPHFH) examination by reviewing domain content areas and test-taking strategies.

After this session attendees will be able to:

  • Review the three human factors in health care domains, following the exam content outline
  • Discuss human factors in health care scenario examples similar to actual exam questions
  • Assess their own level of preparedness for the exam and address additional areas for self-study

 

The CPHFH Review Course was developed in collaboration with the MedStar Health National Center for Human Factors in Healthcare, a global leader in advancing patient safety and system efficiency through human factors science. As part of MedStar Health, the center plays a direct role in shaping how care is delivered, ensuring that technology and processes support both providers and patients. Its multidisciplinary team applies research to real-world challenges, producing work that has influenced national health policy. With a strong record of publication and collaboration, the center continues to drive innovation, making healthcare safer, more effective, and more intuitive for those who deliver and receive care.

About Certification

The Certified Professional in Human Factors in Health Care (CPHFH) credential is earned by demonstrating a high level of proficiency in applying the core standards of human factors, systems thinking, and design to health care improvement. The CPHFH credential distinguishes health care professionals who meet the competency requirements in the areas of human factors and who demonstrate the ability to apply this knowledge to plan and implement human factors initiatives effectively.

Agenda

This program consists of live virtual sessions from 12:00 PM – 4:00 PM ET.

CPHFH June Agenda 2025

Day 1Day 2
Welcome and IntroductionsDesign Process
Assess and AnalyzeSolutions
MacroergonomicsResearch Methods
Task AnalysisTest-taking strategies, Q&A, practice questions
Proactive Safety Methods 

Cancellation Policy

All cancellation requests may be submitted in writing at certification@ihi.org. Requests received 72 hours (3 business days) before the scheduled start time will receive a full refund. Refund requests submitted less than 72 hours (3 business days) before the scheduled start time will be ineligible for a refund.

Handouts

Handouts for this course will be sent to registered course attendees a few days before the course date. Handouts will not be given onsite for live courses; therefore, attendees are responsible for printing or downloading them before the course. Attendees are encouraged to bring their computers to the live courses.

Need Help?

Email certification@ihi.org

National Action Plan to Advance Patient Safety

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National Action Plan to Advance Patient Safety

A Total Systems Approach to Safety

Despite substantial effort over the past 20 years, preventable harm in health care remains a major concern in the United States. Though many evidence-based, effective best practices related to harm reduction have been identified, they are seldom shared nationally and implemented effectively across multiple organizations.

Reducing preventable harm requires a concerted, persistent, coordinated effort by all stakeholders, and a total systems approach to safety. Total systems safety requires coordination at many levels, which in turn necessitates robust collaboration among all stakeholders.

By harnessing the knowledge and insights of influential federal agencies, leading health care organizations, patient and family advocates, and respected industry experts into a set of actionable and effective recommendations, Safer Together: A National Action Plan to Advance Patient Safety (NAP) provides clear direction for making significant advances toward safer care and reduced harm across the continuum of care.

By planning and investing together, mobilizing resources together, learning together, and sharing lessons learned, we can drive meaningful change and advance the goal of creating the safest health care for patients and those who care for them.

Safer Together: A National Action Plan to Advance Patient Safety

 

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COVER Image: Safer Together: A National Action Plan to Advance Patient Safety

Safer Together: A National Action Plan to Advance Patient Safety provides clear direction and 17 recommendations that health care leaders, delivery organizations, and associations can use to make significant advances toward safer care and reduced harm across the continuum of care.

 

Download

The report harnesses the knowledge and insights of the National Steering Committee for Patient Safety (NSC) members, including influential federal agencies, leading health care organizations, patient and family advisors, and respected industry experts, into a set of actionable and effective recommendations to advance patient safety.

The National Action Plan centers on four foundational and interdependent areas, prioritized as essential to create total systems safety: 

  • Culture, Leadership, and Governance
  • Patient and Family Caregiver Engagement
  • Workforce Safety and Well-Being
  • Learning System

The recommendations in these four areas build on the substantial body of experience, evidence, and lessons learned that the NSC has gathered and will test and implement together to allow for future refinements as our understanding, experience, and evidence evolve over time.

Safety leader Helen Macfie describes how organizations can use the National Action Plan to guide their workforce and patient safety efforts.

Self-Assessment Tool

The Self-Assessment Tool, a supplemental resource to the National Action Plan, assists leaders and organizations in identifying where to begin their patient and workforce safety improvement journey. The assessment was updated in 2024 to incorporate the latest insights and best practices from global safety initiatives. The tool is available as both a downloadable PDF document and in an online format — learn more and get started with your online assessment.

Download

Self-Assessment Tool User Guide

The Self-Assessment Tool User Guide offers more detailed insights, interpretations, and guidance for completing the National Action Plan Self-Assessment Tool.

Download

Implementation Resource Guide

The Implementation Resource Guide, a supplemental resource to the National Action Plan, details specific tactics and supporting resources for implementing the National Action Plan recommendations.

Download

Declaration to Advance Patient Safety

In May 2022, the NSC issued the Declaration to Advance Patient Safety to urge health care leaders across the care continuum to recommit to advancing patient and workforce safety with a total systems approach, as presented in the National Action Plan.

Download

IHI Safer Together Recognition Program

Celebrate your organization's commitment to advancing quality and safety. The IHI Safer Together Recognition Program acknowledges the achievements of hospitals that have made significant strides to improve patient and workforce safety by implementing proactive changes in systems and processes.

Learn More
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IHI Safer Together Recognition Program

IHI Safer Together Recognition Program

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IHI Safer Together Recognition Program

Celebrate Your Team's Dedication to Patient and Workforce Safety

Your moment to shine as a beacon of inspiration in health care improvement is here! The Institute for Healthcare Improvement (IHI) invites all hospitals committed to advancing quality and safety to participate in the IHI Safer Together Recognition Program. 

The IHI Safer Together Recognition Program acknowledges the achievements of hospitals that have made significant strides to improve patient and workforce safety by implementing proactive changes in systems and processes.

The Recognition program is grounded in IHI’s proven methodologies for quality and safety improvement and based on the principles outlined in the publication Safer Together: A National Action Plan to Advance Patient Safety, which focuses on four foundational areas:

  • Culture, Leadership, and Governance
  • Patient and Family Caregiver Engagement
  • Workforce Safety and Well-Being
  • Learning System

Why This Recognition Matters

The IHI Safer Together Recognition Program is built around a widely recognized framework for advancing safety. It offers tremendous value and opportunities to health care leadership, quality and safety improvement professionals, and individual hospitals.

Achieving this acknowledgment from IHI, a global leader in health care improvement, enhances a hospital’s reputation among peers, regulators, health care consumers, and the public. Recognition may also contribute to additional funding opportunities, higher workforce satisfaction, and better team performance.

Recognition provides a signal for patients/consumers and workers that their hospitals have attested to leadership commitment to safety and have structures and practices in place that are associated with high-performing organizations.

Recognition Program Details

To be considered for Recognition, a hospital must undergo rigorous and comprehensive self-assessment, ensuring that they have critically evaluated their safety practices.

Honoring evidence-based practices and driving real-world impact in safety management systems and safety culture, the IHI Safer Together Recognition Program awards hospitals for their continuous work to ensure that health care is safe and reliable as identified through a combination of quantitative and qualitative assessments.

  • Online Team Self-Assessment Tool: Meet or exceed a specific threshold on the online Team Self-Assessment Tool for Safer Together: A National Action Plan to Advance Safety.
  • IHI Safety Expert Panel Verification: Hospitals will receive verification by the IHI Safety Expert Panel, comprising nationally recognized patient and workforce safety experts.

Review and Recognition Process

To be considered for the IHI Safer Together Recognition Program, hospitals must follow the process described below.

  1. No fewer than five (5) leaders must complete the online Team Self-Assessment Tool for Safer Together: A National Action Plan to Advance Safety
    1. Team members should include safety/quality/risk leaders, chairs of key committees (e.g., governing body, quality/safety committee, Patient and Family Advisory Committee). 
    2. More than one of these leaders must be a C-suite leader (e.g., CMO, CNO, CFO, CEO).
  2. Hospitals that meet or exceed a certain quantitative threshold on their online Team Self-Assessment Tool will receive an invitation via email to complete a Qualitative Verification Assessment. The Verification Assessment includes the upload of documents (e.g., policies) and attestations from the hospital’s senior leader or CEO, which verify the quantitative score received on the online Team Self-Assessment Tool.
  3. IHI Safety Expert Panel reviews the assessments.
  4. Hospitals receive email notification of the IHI Safety Expert Panel’s decision.
  5. Hospitals awarded Recognition pay the Recognition fee of $5,000 per hospital.

Acknowledgment of intent to pay the Recognition fee must be received within 30 days of conditional Recognition notification email, and invoice paid within 30 days of invoice receipt, to claim Recognition status and receive the benefits listed below.

IHI is pleased to recognize health care organizations of all sizes and offers special pricing for the Recognition fee to the following organizational types (identification of organizational type occurs during Verification Assessment):

  • Critical Access Hospitals
  • Hospitals with 50 or fewer beds
  • Members of America’s Essential Hospitals
  • 501(c)(3) organizations with a defined operating budget of less than $5 million, serving community-based organizations
  • Ministries of Health
  • Faith-based health institutions

Take the First Step Toward Recognition: Complete the Team Self-Assessment Tool

To be considered for the IHI Safer Together Recognition Program, at least five leaders from your hospital (including more than one C-suite leader) must start the process by completing the online Team Self-Assessment Tool.

Get Started
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IHI Safer Together Recognition Program

Recognition Cycles

Recognition is awarded quarterly, for a duration of two years. The Recognition cycle timeframes are noted below.

Team Self-Assessment Tool and Verification Assessment Complete By:Hospital Notified of Recognition DecisionTwo-Year Recognition Cycle
April 30, 2025July 1, 2025July 1, 2025 – June 30, 2027
July 31, 2025October 1, 2025October 1, 2025 – September 30, 2027
October 31, 2025January 1, 2026January 1, 2026 – December 31, 2027
January 31, 2026April 1, 2026April 1, 2026 – March 31, 2028

Recognition Benefits

Hospitals awarded IHI Safer Together Recognition receive*:

  • Acknowledgment as a “Recognized Hospital” on IHI’s website and in marketing materials.
  • The Official Badge of Recognition shared with hospitals for use in digital communications, including marketing and social media.
  • 15% discount for staff to attend the IHI Patient Safety Congress (starting in 2026).

*Upon approval and invoice payment

Need Help or Have Questions?

Email our team at safertogether@ihi.org

 

IHI Patient Safety Learning Series

The IHI Patient Safety Learning Series is designed to boost your knowledge and skills in patient safety improvement, as aligned with the CMS Patient Safety Structural Measure (PSSM) requirement. Whether you’re an individual learner seeking to advance your competencies, or a safety and quality leader looking to upskill team members, this dynamic series provides an invaluable learning experience in actionable and immediately applicable patient safety methodology.

Learn More
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