Improvement Advisor Professional Development Program
Get inside info on this exclusive program! Join an Info Call with Improvement Advisor faculty and staff
May 29, 2025
2:00 PM ET
Register here
Build Advanced Knowledge and Skills to Excel in the Science of Improvement
Program Information:
Get inside info on this exclusive program!
Join an Info Call with Improvement Advisor faculty and staff
May 29, 2025
2:00 PM ET
Register here
Watch a recent recording here
Recorded January 18, 2024
Make the case for Improvement Advisor:
Download our Executive Summary
Download the Improvement Advisor 2025 Brochure
Session Agenda
Download the 2025 Agenda here
This 12-month professional development program includes three four-day in-person workshops in Boston, MA, and a series of web-based sessions in the months between meetings. The workshops provide an opportunity for participants to receive feedback on their projects from the faculty and fellow participants.
Some schedule elements are subject to change. Any questions or concerns about the schedule, please email: improvementprograms@ihi.org
Continuing Education

In support of improving patient care, the Institute for Healthcare Improvement is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the health care team.
Credit totals for the 2025 Improvement Advisor program are being finalized.
This program typically provides 75 credits for physicians, nurses, and Certified Professional in Patient Safety (CPPS) recertification.
The Institute for Healthcare Improvement designates this blended learning activity for a maximum of 75 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity. This activity may also be applicable for other professions that accept AMA PRA Category 1 Credits™.
As a result of this program, attendees will be able to:
- Lead improvement efforts in your organization
- Use the system of profound knowledge to guide your work -
- Use Shewhart charts to understand variation -
- Develop projects informed by Planned Experimentation to understand the cause-and-effect system producing the outcomes.
Planning Committee
Rebecca Steinfield, MA, Senior Project Director and Improvement Advisor, IHI
Amar Shah, MD, Chief Quality Officer, East London Foundation NHS Foundation Trust
Patricia McGaffigan, RN, MS, CPPS, Vice President, IHI
Elena Origlio, Senior Program Manager, IHI
Matt Berry, Senior Marketing Manager, IHI
Disclosure: None of the planners, presenters, or staff for this educational activity have relevant financial relationship(s) to disclose with ineligible companies whose primary business is producing, marketing, selling, re-selling, or distributing healthcare products used by or on patients.
Fees & Scholarships
Enrollment Fee
Regular Rate: $16,400 per participant
This fee includes:
- All program materials, tools, and literature
- Monthly webinars and coaching
- A community site and listserv to connect participants throughout the program and encourage active collaboration, facilitated by IHI faculty
Group Rate: $13,940 per participant
Organizations sending three or more people are eligible to receive a 15% Group Discount. Please fill out the Group Enrollment form to register a team at the Group Rate.
GSA Pricing For US Government

IHI offers GSA pricing for US government employees to enroll in this educational program. For more information and pricing, see IHI's GSA schedule.
Scholarships Available
IHI is pleased to offer a limited amount of funding for scholarships. Please note that scholarships are available to assist with program enrollment costs ONLY and are not applicable for travel, food, or accommodation costs associated with attending the program. To apply for scholarships and special discounts, complete the online Scholarship Application.
Scholarship applications are due by July 27, 2025.
Please note:
- If you are eligible for a discount — because you qualify for a membership discount or you have received a need-based scholarship — it will be automatically applied to your registration.
- After checkout, you will receive a confirmation of purchase. You can also print an invoice from your online profile 24 hours after your purchase.
Payment and Cancellation Policy
- Payments: Full payment is due 60 days before the start of the program. If payment in full is not received within 60 days before the program start date, IHI will notify you and cancel your registration.
- Credit card payments: Enter your credit card information online during registration or call the IHI Customer Experience Department to process payment over the phone.
- Check payments: Please mail a copy of the invoice with your payable check to IHI.
- Cancellations: For cancellations made within 45 days before the start of a program, Registration fees are fully refundable if a written request is received by info@ihi.org on or before 45 days before the start of the program.
- Obtaining a visa is the responsibility of the customer. If you cannot obtain a visa in time to participate in the first in-person event, we will be able to provide a 50% refund of your enrollment fee.
- Refunds: IHI will issue all refunds in the original payment type (credit card or check) within 30 days. Registrations received after 45 days or less before the start of the program are not refundable.
- Substitutions: One attendee may be substituted for another at any time by emailing info@ihi.org.
Logistics
The Improvement Advisor program three four-day in-person workshops will held at:
Institute for Healthcare Improvement
53 State Street, 18th Floor
Boston, MA 02109
United States
- Meals: Continental breakfast and lunch will be provided on all workshop days. Participants will be responsible for their own dinners.
- Dress Code: Please dress business casual. You may wish to bring a sweater or jacket since the meeting rooms are cold at times.
Michael Walburn, MBChB
Consultant Anesthetist, Taunton and Somerset NHS Foundation Trust
Consultant Anesthetist, Taunton and Somerset NHS Foundation Trust
“The [IA] program has been a genuinely life-changing experience for me... The quality of teaching, range of topics covered, and educational techniques were the best I have encountered in 25 years as a doctor.”
Board of Directors
Board of Directors

Donald M. Berwick, MD, MPP
President Emeritus and Senior Fellow
Institute for Healthcare Improvement
Boston, MA

Ann Scott Blouin, RN, PhD, FACHE [Board Secretary]
President
PSQ Advisory
Chicago, IL

Tosan Boyo, MPH
President
Sutter East Bay Market
San Francisco Bay Area, CA

Beth Daley Ullem, MBA
President, Quality and Safety First
Co-Founder, Patients for Patient Safety US
Orange County, California

Susan Ehrlich, MD, MPP
Chief Executive Officer
Zuckerberg San Francisco General Hospital and Trauma Center
San Francisco, CA

Rebekah Gee, MD
CEO of Health Care Services
Louisiana State University Health Sciences Center
New Orleans, LA

Gerald B. Hickson, MD [Board Chair]
Joseph C. Ross Chair in Medical Education and Administration
Professor of Pediatrics
Founding Director, Center for Patient and Professional Advocacy (CPPA)
Vanderbilt University Medical Center
Nashville, TN

Sidney Klajner, MD
President
Sociedade Beneficente Israelita Brasileira Albert Einstein
São Paulo, Brazil

Fola Laoye, MBA
Co-Founder and CEO
Iwosan Investments Limited
Lagos, Nigeria

Beverly Malone, PhD, RN, FAAN [Board Vice Chair]
CEO
National League for Nursing
Washington, DC

Mary Beth Navarra-Sirio, MBA, RN [Board Treasurer]
Vice President, Product Management and Market Development
UPMC Enterprises
Pittsburgh, PA

Melissa Panagides-Busch, MPH
Interim CEO and Chief Operating Officer
Institute for Healthcare Improvement
Boston, MA

Sylvia Trent-Adams, PhD, RN, FAAN
President
University of North Texas Health Science Center
Fort Worth, Texas

Kara Odom Walker, MD, MPH, MSHS
Executive Vice President, Chief Population Health Officer
Nemours Children’s Health System, National Office of Policy and Prevention
Washington, DC

Sam R. Watson, MSA, CPPS
Senior Vice President, Patient Safety and Quality
Michigan Health & Hospital Association (MHA) Keystone Center
Okemos, MI
IHI Patient Safety Congress
Thank you to all who attended the IHI Congress 2025 in San Diego! Ready for more patient safety content? Join the Waitlist to hear about upcoming events and be the first to know about upcoming Congress programming with IHI.
This year’s gathering promises to be a uniquely transformative event, one where innovative health care improvement strategies converge with actionable insights delivered by renown experts in patient safety, quality improvement, risk management, population health and more.
At the heart of IHI Congress 2025 is the National Action Plan to Advance Patient Safety, an initiative designed to enable a total systems approach to safety and reduced harm across the continuum of care. Congress attendees can anticipate deep dives into critical educational tracks: Culture, Leadership and Governance; Patient and Family Caregiver Engagement; Diagnostic Excellence; Resilient Learning Systems; and Workforce Safety and Well-Being.
Whether you are new to patient safety, an experienced health care leader, or a mid-career care professional, this Congress is for you. Join us in kicking of Patient Safety Awareness Week 2025 in San Diego, California, March 10–11, 2025.
Areas of Focus
- Advancing Culture, Leadership, and Governance for Safety: Fostering an environment where safety is a core value, with leadership commitment, trust, transparency, and accountability driving improvements.
- Co-designing for Patient and Family Caregiver Engagement in Safety and Equity: Advancing authentic patient and family engagement through co-design with patients, families, and care partners to create equitable, patient-centered systems that prioritize safety and address disparities in every aspect of care design, delivery, and operations.
- Elevating Workforce Safety and Wellbeing: Ensuring the safety and resiliency of the organization and the workforce is a necessary precondition to advancing patient safety, requiring a unified, systems-based approach to eliminate harm to both patients and staff.
- Building Resilient Safety Learning Systems: Prioritizing evidence-based practices, learning systems, and continuous improvement to minimize risks and prevent harm to patients.
Download the 2025 Attendee Prospectus
Location Information
Paradise Point Resort & Spa
1404 Vacation Rd, San Diego, CA 92109
About Paradise Point
Tucked away on gentle Mission Bay in the heart of San Diego, Paradise Point Resort & Spa features comfortable bungalow-style guestrooms amidst lush, tropical gardens, tranquil lagoons, and one mile of sandy beach. Scattered across the 44-acre island, you’ll find plenty of room to roam and relax at our Mission Bay, San Diego resort with five swimming pools, beach bonfire pits, a marina, three dining venues, an award-winning spa and endless recreation options.
Paradise Point and its amenities offer a unique San Diego resort experience with a location that is secluded, yet centrally situated; the airport, downtown San Diego and top attractions including Old Town, the San Diego Zoo, and Balboa Park are all just minutes away from our Mission Bay shores.
Alternate Hotels
Note: IHI does not provide transportation between hotels.
Need Help?
View IHI Patient Safety Congress FAQs
Email info@ihi.org
Judy Milne, MSN, RN, CPHQ, CPPS
Patient Safety Officer, Duke University Hospital
Patient Safety Officer, Duke University Hospital
"You get the opportunity to hear from those who have been successful in improving patient care, specifically patient safety."
Kendra Tinsley, MS, CPPS
Executive Director, Kansas Healthcare Collaborative
Executive Director, Kansas Healthcare Collaborative
"The folks that they bring in to provide education and training at Congress — these folks are doing it right."
IHI Forum
Register now for the 2025 IHI Forum in Anaheim, California, and save!
*Early bird rate of $1395 through September 30, 2025.
Agenda
Agenda information for the 2025 Forum will be posted soon!
Want to see what Forum has in store for you? Review the 2024 Forum Agenda here.
Topic Tracks
Building Improvement Capability | Embed a culture of continuous improvement throughout your system. |
Chief Quality Officers: Leading System-Wide Impact | Investigate the systems and structures that will strengthen strategic quality initiatives. Learn about the people, policies, and practices shaping the field. |
AI in Healthcare: Hype, Reality, and What's Next | In today’s rapidly evolving health care landscape, technology is more than just a tool; it’s a catalyst for unprecedented change. Sessions address how AI, advanced analytics, and digital technologies are disrupting and enhancing every facet of health care. Gain actionable strategies to navigate the complexities of the digital health care landscape. |
Health Equity | Learn how to design systems so that everyone has the opportunity to attain their full health potential. Equity means improving access, quality, and outcomes with communities that have been systematically marginalized. |
Improvement Science & Methods | How the concepts, methods, and tools of improvement science and related disciplines (e.g., implementation science) and novel applications (e.g., AI) can drive meaningful improvements in health and health care. |
Leadership | Engage leaders at all levels in driving improvement results. |
The ROI of Leading with Quality in Health Care | To pave the way for an equitable future, understanding the dynamics of health care costs is a must. Dive into the labyrinth of rising expenses that grip individuals, families, and entire societies worldwide. |
Patient and Workforce Safety | Make the health care continuum safer by reducing harm to patients and those who care for them—including physical, psychological, and emotional harm. |
Population Health | The health of a community involves not only individual well-being but also requires equity among its members. Sessions cover maternal and child health, behavioral health and well-being—and linkages between sectors. |
Workforce Well-Being | Learn proven methods that will enable the health care workforce to not just survive, but truly thrive. |
Venue and Hotel
Venue
Anaheim Convention Center
800 W Katella Ave,
Anaheim, California 92802, USA
Hotel Information
The IHI Forum hotel room blocks are now open! Select from one of the below area hotels and save with our exclusive booking links:
Anaheim Marriott
700 West Convention Way
Anaheim, CA 92802, US
Book the Marriott
Rooms start at $259 (not including tax)
Cutoff Date: November 11, 2025
Hilton Anaheim
777 Convention Way
Anaheim, CA 92802, US
Book the Hilton
Rooms start at $278 (not including tax)
Cutoff Date: November 17, 2025
The IHI room blocks are available on a first come, first serve basis.
Code of Conduct
View the IHI Forum Code of Conduct.
Need Help?
Accessibility Information
IHI strives to design events that feel safe, inclusive, and accessible to all. During the Forum we want to create the best experience for everyone. The following information will help you plan your Forum experience and answer questions you may have about accessibility.
Who to contact during the Forum:
If you need assistance while attending, including audio assistance, or picking up a scooter or wheelchair, you can contact us in the following ways:
- At the Forum badge pick-up desk
- At the onsite registration desk
You can also look out for members of the Forum team who’ll be wearing blue IHI polo shirts and a white name badge.
Jerilyn L. Crain
Patient Advocate, Kaiser Permanente
Patient Advocate, Kaiser Permanente
"It is my favorite event of the year.”
Angela Kramer
Director, BayCare Health System
Director, BayCare Health System
“The best conference in health care.”
Gaye Hay
Director Accreditation, Hendrick Health System
Director Accreditation, Hendrick Health System
"I [attend] every opportunity I get."
Kenneth Boren
President, Boren Family Foundation
President, Boren Family Foundation
"Enjoyable and soul enriching."
Chief Quality Officer Professional Development Program: United States
Did you miss out? Listen here & Download the slides from our last informational call
Not receiving IHI emails? Please ask your IT department to add the ihi.org domain to your organization's Safe Senders list.
Please review our Cancellation Policy
*Prices are listed in USD
Overview
Did you miss the last informational call? Listen Now & Review Slides.
Agenda
This program consists of 10 live online sessions, two in-person sessions, and self-paced activities to be completed outside of the live sessions. Self-paced activities between sessions are required and should take no longer than one hour to complete.
The IHI Chief Quality Officer Professional Development Program aims to demonstrate how to lead quality at a system level. Several elements need to be in place for that to happen.
At a foundational level, we will teach you how to:
- Develop Infrastructure: To establish the systems and structures to support strategic quality
- Create a Culture that Enables and Activates People: Create the activities and environment that support people to act
Once those support structures are in place, the emphasis turns to quality management. You’ll learn how to continuously:
- Plan: Design a comprehensive approach to understanding and meeting customer needs across populations
- Improve: Charter and execute improvement breakthroughs with measurable results
- Sustain: Develop management systems to maintain a predictable and reliable process
Materials
If you are registered for this program and would like to access the available materials, please follow these steps:
Visit Education.ihi.org and log in with your MyIHI credentials.
- Click "Go to Learning Center" and click "Launch" next to your course name.
- Use the left-hand navigation to find the relevant course materials.
Visit the IHI Education Platform Orientation for video instructions on finding your course materials.
PLEASE NOTE: Not all session materials may be available for viewing. Only materials that have been submitted previously by presenters before a program will be made accessible to attendees.
Continuing Education

In support of improving patient care, the Institute for Healthcare Improvement is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the health care team.
This program is approved to provide 31 credits for physicians, nurses, pharmacy, and Certified Professional in Patient Safety (CPPS) recertification.
The Institute for Healthcare Improvement designates this blended learning activity for a maximum of 31 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity. This activity may also be applicable for other professions that accept AMA PRA Category 1 Credits™.
After attending this program, attendees will be able to:
- Establish an effective quality management system built on quality planning, quality control, and quality improvement
- Identify real-world examples of best practices, approaches, and methods to apply in clinical, nursing, administrative, and various other settings
- Create a grounding in improvement science and the latest methodologies for leading quality across an organization especially health systems and other health related organizations.
- Apply best practices from case studies and advice from today's CQOs about how they are leading this work across diverse organizations
CE Instructions
To be eligible for a continuing education certificate, attendees must complete the online evaluation within 30 days of the continuing education activity. After this period, you will be unable to receive a certificate.
Continuing education credits will not be awarded for non-educational activities, including (but not limited to) meals, breaks, and receptions.
To view your continuing education (CE) credits:
- Click on the "My IHI" link on the top of this page.
- After you've logged in, click on the "Credits" tab to see CE information.
Disclosure: None of the planners, presenters, or staff for this educational activity have relevant financial relationship(s) to disclose with ineligible companies whose primary business is producing, marketing, selling, re-selling, or distributing healthcare products used by or on patients.
Fees
IHI may, at its discretion, cancel, postpone, or otherwise modify in-person programs at any time, with or without notice. If IHI does so and as a result, a registrant is unable to participate in the program, IHI will refund the registration fee. The registrant, however, will remain responsible for other costs (such as travel and lodging) the registrant incurs in connection with the program, and IHI will not refund the registrant, nor otherwise be responsible for, such costs. Registrants should proceed accordingly and consider travel/lodging cancellation policies — as well as purchasing travel insurance — when incurring such costs. IHI asks registrants to take into consideration the currently evolving situation and advisories related to COVID-19 before incurring travel, lodging, and other costs related to this event.
Regular Rate: $9,995 per person
Group Rate: $8,496 per person | Organizations sending three or more people are eligible to receive a 15% Group Discount
Organizations sending three or more participants are eligible to receive the group rate. To register a group, please complete the Group Enrollment form.
Once you register, we will send you information about attending the IHI Forum for the first workshop (in-person or online).
Scholarships
IHI is pleased to offer a limited number of free and 25% scholarships to assist with program registration costs for those working in:
- Independent, United States Federally Qualified Health Centers (FQHCs) that are not affiliated with a hospital or health system
- Critical Access Hospitals
- Independent practices with fewer than 20 physicians
- Hospitals with fewer than 50 beds
- Members of America's Essential Hospitals
- 501(c)(3) organization with a defined operating budget of less than $5 million, serving community-based populations
- Ministries of Health
- Faith-based health institutions
- Skilled Nursing Facilities
All Scholarships are reviewed on an individual basis. If multiple individuals from the same organization wish to apply for a scholarship, everyone must submit an application. Group discounts are also available, see information above.
To ensure equal distribution of funds, all scholarships applications are reviewed using the same scoring criteria. All awarded amounts are final.
To apply for a scholarship, please complete the online Scholarship Application by January 10, 2025. IHI will not consider applications submitted after this date. IHI will notify all applicants of their scholarship status by January 13, 2025.
Cancellations, Refunds, Substitutions
Registration Fee of $2,950 or more
- Payments: Full payment is due 60 days before the start of the program. If payment in full is not received within 60 days prior to the program start date, IHI will notify you and cancel your registration.
- Credit card payments: Enter your credit card information online during the registration process or call the IHI Customer Experience Department to process payment over the phone.
- Check payments: Please mail a copy of the invoice with your check made payable to IHI.
- Cancellations: For cancelations made within 45 days before the start of a program: Registration fees are fully refundable if a written request is received by info@ihi.org on or before 45 days before the start of the program.
- Refunds: IHI will issue all refunds in the original payment type (credit card or check) within 30 days. Registrations received after 45 days or less before the start of the program are not refundable.
- Substitutions: One attendee may be substituted for another at any time by calling the IHI Customer Experience Department or emailing info@ihi.org.
Review our full cancellation policy
Our Guarantee to You
If for any reason you are not completely satisfied that your attendance in an IHI educational program is a valuable experience, IHI will gladly refund your registration fee per the policies noted above. Please note that due to unforeseeable circumstances, last-minute changes in program titles, speakers, or presentations may be unavoidable.