Improvement Advisor Professional Development Program

Format:
In-Person & Online
Course Opens:
Sep 09, 2025
Register By:
Sep 30, 2025
Where:
Boston, MA, USA
Sessions:
Three In-Person Workshops, Monthly Zoom Calls
Fee:
$16,400 per person

Get inside info on this exclusive program! Join an Info Call with Improvement Advisor faculty and staff
May 29, 2025
2:00 PM ET
Register here

Build Advanced Knowledge and Skills to Excel in the Science of Improvement

The Improvement Advisor (IA) is devoted to helping identify, plan, and execute improvement projects throughout an organization, deliver successful results, and spread changes across the entire system. Organizations that achieve multiple and sustained improvements usually have the invaluable leadership of an IA at the helm of their improvement initiatives.

Program Information:

Get inside info on this exclusive program! 

Join an Info Call with Improvement Advisor faculty and staff
May 29, 2025
2:00 PM ET
Register here

Watch a recent recording here
Recorded January 18, 2024

Make the case for Improvement Advisor:
Download our Executive Summary
Download the Improvement Advisor 2025 Brochure

Session Agenda

Download the 2025 Agenda here

This 12-month professional development program includes three four-day in-person workshops​ in Boston, MA, and a series of web-based sessions in the months between meetings. The workshops provide an opportunity for participants to receive feedback on their projects from the faculty and fellow participants.

Some schedule elements are subject to change. Any questions or concerns about the schedule, please email: improvementprograms@ihi.org​

Continuing Education

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Jointly Accredited Provider Interprofessional Continuing Education

In support of improving patient care, the Institute for Healthcare Improvement is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the health care team.

Credit totals for the 2025 Improvement Advisor program are being finalized.

This program typically provides 75 credits for physicians, nurses, and Certified Professional in Patient Safety (CPPS) recertification.

The Institute for Healthcare Improvement designates this blended learning activity for a maximum of 75 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity. This activity may also be applicable for other professions that accept AMA PRA Category 1 Credits™.

​As a result of this program, attendees will be able to:

  • Lead improvement efforts in your organization
  • Use the system of profound knowledge to guide your work -
  • Use Shewhart charts to understand variation -
  • Develop projects informed by Planned Experimentation to understand the cause-and-effect system producing the outcomes.

Planning Committee

Rebecca Steinfield, MA, Senior Project Director and Improvement Advisor, IHI
Amar Shah, MD, Chief Quality Officer, East London Foundation NHS Foundation Trust
Patricia McGaffigan, RN, MS, CPPS, Vice President, IHI
Elena Origlio, Senior Program Manager, IHI
Matt Berry, Senior Marketing Manager, IHI

Disclosure: None of the planners, presenters, or staff for this educational activity have relevant financial relationship(s) to disclose with ineligible companies whose primary business is producing, marketing, selling, re-selling, or distributing healthcare products used by or on patients.

Fees & Scholarships

Enrollment Fee

Regular Rate: $16,400 per participant

This fee includes:

  • All program materials, tools, and literature
  • Monthly webinars and coaching
  • A community site and listserv to connect participants throughout the program and encourage active collaboration, facilitated by IHI faculty

Group Rate: $13,940 per participant

Organizations sending three or more people are eligible to receive a 15% Group Discount. Please fill out the Group Enrollment form to register a team at the Group Rate.

GSA Pricing For US Government

GSA Logo

IHI offers GSA pricing for US government employees to enroll in this educational program. For more information and pricing, see IHI's GSA schedule.

Scholarships Available

IHI is pleased to offer a limited amount of funding for scholarships. Please note that scholarships are available to assist with program enrollment costs ONLY and are not applicable for travel, food, or accommodation costs associated with attending the program. To apply for scholarships and special discounts, complete the online Scholarship Application.​

Scholarship applications are due by July 27, 2025.

Please note:

  • If you are eligible for a discount — because you qualify for a membership discount or you have received a need-based scholarship — it will be automatically applied to your registration. 
  • After checkout, you will receive a confirmation of purchase. You can also print an invoice from your online profile 24 hours after your purchase. ​

Payment and Cancellation Policy

  • Payments: Full payment is due 60 days before the start of the program. If payment in full is not received within 60 days before the program start date, IHI will notify you and cancel your registration.
    • Credit card payments: Enter your credit card information online during registration or call the IHI Customer Experience Department to process payment over the phone.
    • Check payments: Please mail a copy of the invoice with your payable check to IHI.
  • Cancellations: For cancellations made within 45 days before the start of a program, Registration fees are fully refundable if a written request is received by info@ihi.org on or before 45 days before the start of the program.
    • Obtaining a visa is the responsibility of the customer. If you cannot obtain a visa in time to participate in the first in-person event, we will be able to provide a 50% refund of your enrollment fee.
  • Refunds: IHI will issue all refunds in the original payment type (credit card or check) within 30 days. Registrations received after 45 days or less before the start of the program are not refundable.
  • Substitutions: One attendee may be substituted for another at any time by emailing info@ihi.org.

Logistics

The Improvement Advisor program three four-day in-person workshops will held at:

Institute for Healthcare Improvement
53 State Street, 18th Floor
​Boston, MA 02109
United States

  • ​​Meals: Continental breakfast and lunch will be provided on all workshop days. Participants will be responsible for their own dinners.
  • Dress Code: Please dress business casual. You may wish to bring a sweater or jacket since the meeting rooms are cold at times.​​​​​​​​​​​​​​​​​​

Michael Walburn, MBChB

Consultant Anesthetist, Taunton and Somerset NHS Foundation Trust

Consultant Anesthetist, Taunton and Somerset NHS Foundation Trust

“The [IA] program has been a genuinely life-changing experience for me... The quality of teaching, range of topics covered, and educational techniques were the best I have encountered in 25 years as a doctor.”

Board of Directors

Board of Directors

The IHI Board of Directors is a dedicated group of highly respected professionals who provide our strategic rudder.
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Don Berwick

Donald M. Berwick, MD, MPP 
President Emeritus and Senior Fellow 
Institute for Healthcare Improvement 
Boston, MA

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Ann Scott Blouin

Ann Scott Blouin, RN, PhD, FACHE [Board Secretary] 
President 
PSQ Advisory 
Chicago, IL

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Tosan Boyo

Tosan Boyo, MPH 
President 
Sutter East Bay Market 
San Francisco Bay Area, CA

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Beth Daley Ullem

Beth Daley Ullem, MBA 
President, Quality and Safety First 
Co-Founder, Patients for Patient Safety US 
Orange County, California

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Susan Ehrlich

Susan Ehrlich, MD, MPP 
Chief Executive Officer 
Zuckerberg San Francisco General Hospital and Trauma Center 
San Francisco, CA

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Rebekah Gee

Rebekah Gee, MD 
CEO of Health Care Services 
Louisiana State University Health Sciences Center 
New Orleans, LA

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Gerald Hickson

Gerald B. Hickson, MD [Board Chair] 
Joseph C. Ross Chair in Medical Education and Administration 
Professor of Pediatrics 
Founding Director, Center for Patient and Professional Advocacy (CPPA) 
Vanderbilt University Medical Center 
Nashville, TN

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Sidney Klajner

Sidney Klajner, MD 
President 
Sociedade Beneficente Israelita Brasileira Albert Einstein 
São Paulo, Brazil

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Fola Laoye

Fola Laoye, MBA 
Co-Founder and CEO 
Iwosan Investments Limited 
Lagos, Nigeria

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Beverly Malone

Beverly Malone, PhD, RN, FAAN [Board Vice Chair] 
CEO 
National League for Nursing 
Washington, DC

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Mary Beth Navarra-Sirio

Mary Beth Navarra-Sirio, MBA, RN [Board Treasurer] 
Vice President, Product Management and Market Development 
UPMC Enterprises 
Pittsburgh, PA

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Melissa Panagides-Busch

Melissa Panagides-Busch, MPH 
Interim CEO and Chief Operating Officer
Institute for Healthcare Improvement
Boston, MA

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Sylvia Trent-Adams

Sylvia Trent-Adams, PhD, RN, FAAN 
President 
University of North Texas Health Science Center 
Fort Worth, Texas

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Kara Odom Walker

Kara Odom Walker, MD, MPH, MSHS 
Executive Vice President, Chief Population Health Officer 
Nemours Children’s Health System, National Office of Policy and Prevention 
Washington, DC

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Sam Watson

Sam R. Watson, MSA, CPPS 
Senior Vice President, Patient Safety and Quality 
Michigan Health & Hospital Association (MHA) Keystone Center 
Okemos, MI

IHI Patient Safety Congress

Format:
In-Person
Held:
Mar 09–11, 2025
Where:
San Diego, CA, USA
General Conference Fee:
$1,125
Pre-Conference Fee:
$445

Thank you to all who attended the IHI Congress 2025 in San Diego! Ready for more patient safety content? Join the Waitlist to hear about upcoming events and be the first to know about upcoming Congress programming with IHI.

View IHI Patient Safety Congress FAQs

The Institute for Healthcare Improvement (IHI) Patient Safety Congress brings together health care leaders, professionals, and learners from across the full spectrum of patient care, all with one shared mission: To ensure safer and more equitable care for all.

This year’s gathering promises to be a uniquely transformative event, one where innovative health care improvement strategies converge with actionable insights delivered by renown experts in patient safety, quality improvement, risk management, population health and more.

At the heart of IHI Congress 2025 is the National Action Plan to Advance Patient Safety, an initiative designed to enable a total systems approach to safety and reduced harm across the continuum of care. Congress attendees can anticipate deep dives into critical educational tracks: Culture, Leadership and Governance; Patient and Family Caregiver Engagement; Diagnostic Excellence; Resilient Learning Systems; and Workforce Safety and Well-Being.

Whether you are new to patient safety, an experienced health care leader, or a mid-career care professional, this Congress is for you. Join us in kicking of Patient Safety Awareness Week 2025 in San Diego, California, March 10–11, 2025.

Areas of Focus

  • Advancing Culture, Leadership, and Governance for Safety: Fostering an environment where safety is a core value, with leadership commitment, trust, transparency, and accountability driving improvements. 
     
  • Co-designing for Patient and Family Caregiver Engagement in Safety and Equity: Advancing authentic patient and family engagement through co-design with patients, families, and care partners to create equitable, patient-centered systems that prioritize safety and address disparities in every aspect of care design, delivery, and operations.
     
  • Elevating Workforce Safety and Wellbeing: Ensuring the safety and resiliency of the organization and the workforce is a necessary precondition to advancing patient safety, requiring a unified, systems-based approach to eliminate harm to both patients and staff.
     
  • Building Resilient Safety Learning Systems: Prioritizing evidence-based practices, learning systems, and continuous improvement to minimize risks and prevent harm to patients. 

Download the 2025 Attendee Prospectus

 

Location Information

Paradise Point Resort & Spa
1404 Vacation Rd, San Diego, CA 92109

About Paradise Point

Tucked away on gentle Mission Bay in the heart of San Diego, Paradise Point Resort & Spa features comfortable bungalow-style guestrooms amidst lush, tropical gardens, tranquil lagoons, and one mile of sandy beach. Scattered across the 44-acre island, you’ll find plenty of room to roam and relax at our Mission Bay, San Diego resort with five swimming pools, beach bonfire pits, a marina, three dining venues, an award-winning spa and endless recreation options.

Paradise Point and its amenities offer a unique San Diego resort experience with a location that is secluded, yet centrally situated; the airport, downtown San Diego and top attractions including Old Town, the San Diego Zoo, and Balboa Park are all just minutes away from our Mission Bay shores.

Alternate Hotels

The Dana

The Hyatt Regency

Bahia Resort Hotel

Note: IHI does not provide transportation between hotels.
 

Need Help?

View IHI Patient Safety Congress FAQs

Email info@ihi.org

 

Review our Cancellation Policy

Judy Milne, MSN, RN, CPHQ, CPPS

Patient Safety Officer, Duke University Hospital

Patient Safety Officer, Duke University Hospital

"You get the opportunity to hear from those who have been successful in improving patient c​​are,​ specifically patient safety."

Kendra Tinsley, MS, CPPS

Executive Director, Kansas Healthcare Collaborative

Executive Director, Kansas Healthcare Collaborative

"The folks that they bring in to provide education and training at Congress — these folks are doing it right."

IHI Forum

Format:
In-Person
When:
Dec 07–10, 2025
Where:
Anaheim, California, USA
General Conference Fee:
$1395*

Register now for the 2025 IHI Forum in Anaheim, California, and save!

*Early bird rate of $1395 through September 30, 2025.

The IHI Forum is a four-day conference that has been the home of quality improvement in health care for more than 30 years. Dedicated improvement professionals from across the globe will be convening to tackle health care's most pressing challenges: improvement capability, patient and workforce safety, equity, climate change, artificial intelligence, and more.

 

Agenda

Agenda information for the 2025 Forum will be posted soon!

Want to see what Forum has in store for you? Review the 2024 Forum Agenda here.

 

Topic Tracks

​Building Improvement CapabilityEmbed a culture of continuous improvement throughout your system.  
Chief Quality Officer​s: Leading System-Wide Impact​​Investigate the systems and structures that will strengthen strategic quality initiatives. Learn about the people, policies, and practices shaping the field.
AI in Healthcare: Hype, Reality, and What's NextIn today’s rapidly evolving health care landscape, technology is more than just a tool; it’s a catalyst for unprecedented change. Sessions address how AI, advanced analytics, and digital technologies are disrupting and enhancing every facet of health care. Gain actionable strategies to navigate the complexities of the digital health care landscape.
Health ​​Equity 
 
Learn how to design systems so that everyone has the opportunity to attain their full health potential. Equity means improving access, quality, and outcomes with communities that have been systematically marginalized.
​Improvement Science & MethodsHow the concepts, methods, and tools of improvement science and related disciplines (e.g., implementation science) and novel applications (e.g., AI) can drive meaningful improvements in health and health care.
LeadershipEngage leaders at all levels in driving improvement results. 
The ROI of Leading with Quality in Health CareTo pave the way for an equitable future, understanding the dynamics of health care costs is a must. Dive into the labyrinth of rising expenses that grip individuals, families, and entire societies worldwide.
Patient and Workforce Safety 
 
Make the health care continuum safer by reducing harm to patients and those who care for them—including physical, psychological, and emotional harm.
​Population HealthThe health of a community involves not only individual well-being but also requires equity among its members. Sessions cover maternal and child health, behavioral health and well-being—and linkages between sectors.
Workforce Well-BeingLearn proven methods that will enable the health care workforce to not just survive, but truly thrive.


Venue and Hotel

Venue

Anaheim Convention Center
800 W Katella Ave, 
Anaheim, California 92802, USA
 

Hotel Information

The IHI Forum hotel room blocks are now open! Select from one of the below area hotels and save with our exclusive booking links:

Anaheim Marriott
700 West Convention Way
Anaheim, CA 92802, US
Book the Marriott
Rooms start at $259 (not including tax)
Cutoff Date: November 11, 2025

Hilton Anaheim
777 Convention Way
Anaheim, CA 92802, US
Book the Hilton
Rooms start at $278 (not including tax)
Cutoff Date: November 17, 2025

The IHI room blocks are available on a first come, first serve basis.
 

Code of Conduct

View the IHI Forum Code of Conduct.


Need Help?


Accessibility Information

IHI strives to design events that feel safe, inclusive, and accessible to all. During the Forum we want to create the best experience for everyone. The following information will help you plan your Forum experience and answer questions you may have about accessibility.

Who to contact during the Forum:
If you need assistance while attending, including audio assistance, or picking up a scooter or wheelchair, you can contact us in the following ways:   

  • At the Forum badge pick-up desk
  • At the onsite registration desk

You can also look out for members of the Forum team who’ll be wearing blue IHI polo shirts and a white name badge.

Jerilyn L. Crain

Patient Advocate,​​ Kaiser Permanente

Patient Advocate,​​ Kaiser Permanente

"It is m​y favorite event of the ye​ar.”

Angela Kramer

Director, Ba​yCare Health System​​

Director, Ba​yCare Health System​​

“The best conference in health care.”

Gaye Hay

Director Accreditation, Hendrick Health System

Director Accreditation, Hendrick Health System

"I [attend] every opportunity I​ get."

Kenneth Boren

Pre​sident,​ Boren Family Foundation

Pre​sident,​ Boren Family Foundation

"Enjoyable and soul enriching."

Chief Quality Officer Professional Development Program: United States

Format:
In-Person & Online
Began:
Dec 09, 2024
Register By:
Jan 17, 2025
Duration:
6 Months
Fee:
$9,995
Group Fee:
$8,496

Did you miss out? Listen here & Download the slides from our last informational call

Not receiving IHI emails? Please ask your IT department to add the ihi.org domain to your organization's Safe Senders list.

Please review our Cancellation Policy

*Prices are listed in USD

Overview

This program helps quality leaders adopt a framework to guide their work and gives them an opportunity to build peer connections for ongoing growth and development. If you’re ready to be responsible for quality at the highest levels of your US-based organization, the Institute for Healthcare Improvement (IHI)’s Chief Quality Officer Professional Development Program will help you develop and refine the skills you need. Whether you’re a Chief Quality Officer (CQO) already or in a quality role with aims to advance, this ​professional development program will enable you to develop the executive leadership skills required to put quality and safety at the top of the priority list for your organization.
Did you miss the last informational call? Listen Now & Review Slides.

Agenda

This program consists of 10 live online sessions, two in-person sessions, and self-paced activities to be completed outside of the live sessions. Self-paced activities between sessions are required and should take no longer than one hour to complete. 

The IHI Chief Quality Officer Professional Development Program aims to demonstrate how to lead quality at a system level. Several elements need to be in place for that to happen.

At a foundational level, we will teach you how to:

  • Develop Infrastructure: To establish the systems and structures to support strategic quality
  • Create a Culture that Enables and Activates People: Create the activities and environment that support people to act

Once those support structures are in place, the emphasis turns to quality management. You’ll learn how to continuously:

  • Plan: Design a comprehensive approach to understanding and meeting customer needs across populations
  • Improve: Charter and execute improvement breakthroughs with measurable results
  • Sustain: Develop management systems to maintain a predictable and reliable process

Materials

If you are registered for this program and would like to access the available materials, please follow these steps:​

Visit Education.ihi.org and log in with your MyIHI credentials.

  1. Click "Go to Learning Center" and click "Launch" next to your course name.
  2. Use the left-hand navigation to find the relevant course materials.

Visit the IHI Education Platform Orientation for video instructions on finding your course materials.

PLEASE NOTE: Not all session materials may be available for viewing. Only materials that have been submitted previously by presenters before a program will be made accessible to attendees.

Continuing Education

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Jointly Accredited Provider Interprofessional Continuing Education

In support of improving patient care, the Institute for Healthcare Improvement is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the health care team.

This program is approved to provide 31 credits for physicians, nurses, pharmacy, and Certified Professional in Patient Safety (CPPS) recertification. 

The Institute for Healthcare Improvement designates this blended learning activity for a maximum of 31 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity. This activity may also be applicable for other professions that accept AMA PRA Category 1 Credits™.

​After attending this program, attendees will be able to: 

  • Establish an effective quality management system built on quality planning, quality control, and quality improvement
  • Identify real-world examples of best practices, approaches, and methods to apply in clinical, nursing, administrative, and various other settings
  • Create a grounding in improvement science and the latest methodologies for leading quality across an organization especially health systems and other health related organizations.
  • Apply best practices from case studies and advice from today's CQOs about how they are leading this work across diverse organizations

CE Instructions

To be eligible for a continuing education certificate, attendees must complete the online evaluation within 30 days of the continuing education activity. After this period, you will be unable to receive a certificate.

Continuing education credits will not be awarded for non-educational activities, including (but not limited to) meals, breaks, and receptions.

To view your continuing education (CE) credits:

  1. Click on the "My IHI" link on the top of this page.
  2. After you've logged in, click on the "Credits" tab to see CE information.

Disclosure: None of the planners, presenters, or staff for this educational activity have relevant financial relationship(s) to disclose with ineligible companies whose primary business is producing, marketing, selling, re-selling, or distributing healthcare products used by or on patients.

Fees 

IHI may, at its discretion, cancel, postpone, or otherwise modify in-person programs at any time, with or without notice. If IHI does so and as a result, a registrant is unable to participate in the program, IHI will refund the registration fee. The registrant, however, will remain responsible for other costs (such as travel and lodging) the registrant incurs in connection with the program, and IHI will not refund the registrant, nor otherwise be responsible for, such costs. Registrants should proceed accordingly and consider travel/lodging cancellation policies — as well as purchasing travel insurance — when incurring such costs. IHI asks registrants to take into consideration the currently evolving situation and advisories related to COVID-19 before incurring travel, lodging, and other costs related to this event.​

Regular Rate: $9,995 per person

Group Rate: $8,496 per person | Organizations sending three or more people are eligible to receive a 15% Group Discount

Organizations sending three or more participants are eligible to receive the group rate. To register a group, please complete the Group Enrollment form.​​​

Once you register, we will send you information about attending the IHI Forum for the first workshop (in-person or online).

Scholarships

IHI is pleased to offer a limited number of free and 25% scholarships to assist with program registration costs for those working in:

  • Independent, United States Federally Qualified Health Centers (FQHCs) that are not affiliated with a hospital or health system
  • Critical Access Hospitals
  • Independent practices with fewer than 20 physicians
  • Hospitals with fewer than 50 beds
  • Members of America's Essential Hospitals​
  • 501(c)(3) organization with a defined operating budget of less than $5 million, serving community-based populations
  • Ministries of Health
  • Faith-based health institutions
  • Skilled Nursing Facilities

All Scholarships are reviewed on an individual basis. If multiple individuals from the same organization wish to apply for a scholarship, everyone must submit an application. Group discounts are also available, see information above.

To ensure equal distribution of funds, all scholarships applications are reviewed using the same scoring criteria. All awarded amounts are final.

To apply for a scholarship, please complete the online Scholarship Application by January 10, 2025. IHI will not consider applications submitted after this date. IHI will notify all applicants of their scholarship status by January 13, 2025. 

Cancellations, Refunds, Substitutions

Registration Fee of $2,950 or more

  • Payments: Full payment is due 60 days before the start of the program. If payment in full is not received within 60 days prior to the program start date, IHI will notify you and cancel your registration.
    • Credit card payments: Enter your credit card information online during the registration process or call the IHI Customer Experience Department to process payment over the phone.
    • Check payments: Please mail a copy of the invoice with your check made payable to IHI.
  • Cancellations: For cancelations made within 45 days before the start of a program: Registration fees are fully refundable if a written request is received by info@ihi.org on or before 45 days before the start of the program.
  • Refunds: IHI will issue all refunds in the original payment type (credit card or check) within 30 days. Registrations received after 45 days or less before the start of the program are not refundable.
  • Substitutions: One attendee may be substituted for another at any time by calling the IHI Customer Experience Department or emailing info@ihi.org.

Review our full cancellation policy

Our Guarantee to You

If for any reason you are not completely satisfied that your attendance in an IHI educational program is a valuable experience, IHI will gladly refund your registration fee per the policies noted above. Please note that due to unforeseeable circumstances, last-minute changes in program titles, speakers, or presentations may be unavoidable.

Need Help?

Email

info@ihi.org

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