The landscape of artificial intelligence (AI) and generative AI (genAI) in health care is highly dynamic, rapidly expanding and changing. The excitement over AI reflects its potential to improve health care in many ways, including helping health care providers save time on administrative tasks and supporting certain types of patient interactions. 

While AI applications in health care hold much promise, they also present serious potential risks, challenges, and unintended consequences that must be considered and addressed. Health systems and health care professionals need to better understand the quality and safety implications of AI tools and how to responsibly harness these tools to facilitate both day-to-day and aspirational quality and safety in care delivery. 

With the proliferation of AI and genAI applications in health care, it is necessary to examine how to appropriately integrate AI technologies into clinical workflows and health care operations with careful attention to the impact on patient care and safety, workforce safety and well-being, and the health care sector as a whole.

Additional Resources

IHI Turn on the Lights Podcast: 

• Using Information, Insights (and Humans) to Improve Outcomes

IHI Webinar Recordings: 

• Introduction to Artificial Intelligence for Quality Improvement
• The Impact of AI on the Safety of Patients
• The Impact of AI on the Field of Patient Safety