تقييم التطوير والتنفيذ العادل لتقنيات إشراك المرضى المدعومة بالذكاء الاصطناعي: نهج النظم الاجتماعية والتقنية
Glover W, Renton M, Minaye H, Dabiri O. Assessing equitable development and implementation of artificial intelligence-enabled patient engagement technologies: A sociotechnical systems approach. Mayo Clinic Proceedings: Digital Health. 2025 Mar;3(1):100192.
Given current health care staffing shortages, artificial intelligence (AI)-enabled patient engagement technologies (PET) may provide additional engagement capacity for more consistent, personalized communications and information delivery, earlier responses to patient queries, and scheduling, telehealth services, and general support. This article highlights six specific examples that contribute new best practices to the development and implementation of AI-enabled PET. Collectively, these factors may mitigate further disparities and reduce existing ones.