IHI Open School for Higher Learning and Residency Programs
لشراء اشتراك مجموعة IHI Open School ، اتصل بنا على OpenSchoolSubscribers@ihi.org . يرجى تضمين اسم مؤسستك وحجم الاشتراك المطلوب.
خيارات الاشتراك الإضافية
Our new subscription plan for higher learning and residency programs offers 12 months of access to 13 essential courses, for just $25 a user.
How to Purchase
To purchase an IHI Open School Group Subscription, contact us with the name of your organization and the size of your requested subscription at OpenSchoolSubscribers.org.
Certification of higher learning or residency program status will be required during the subscription process. Subscriptions will not auto-renew. We will notify you as your expiration date approaches.
Note: This subscription plan does not include Continuing Education credits. If your organization requires Continuing Education credits, please explore these options:
Questions? We’re here to help! Contact us at OpenSchoolSubscribers@ihi.org.
ميلفين بلانشارد، دكتور في الطب، زميل الكلية الأمريكية للأطباء
Greater Baltimore Medical Center
Greater Baltimore Medical Center
The IHI Open School courses have been transformative for our residency program... with 50% of our second-year residents now leading QI initiatives. I highly recommend these courses for their quality, value, and effectiveness.
Hospital Flow Professional Development Program
هل فاتتك المكالمة المعلوماتية الأخيرة؟ استمع الآن وراجع الشرائح .
هل لا تتلقى رسائل بريد إلكتروني من IHI ؟ يُرجى مطالبة قسم تكنولوجيا المعلومات لديك بإضافة نطاق ihi.org إلى قائمة المرسلين الآمنين في مؤسستك.
يرجى مراجعة سياسة الإلغاء الخاصة بنا
*الأسعار المدرجة بالدولار الأمريكي
Deliver the Right Care, in the Right Setting, at the Right Time
Did you miss the last informational call? Listen Now & Review Slides.
The High Stakes of Suboptimal Flow
Optimizing patient flow throughout the hospital is essential to ensuring safe, high-quality, patient-centered care and capacity for growing and aging populations. Providing timely access to appropriate sites of care and optimizing hospital flow are critical levers that increase value for patients, clinicians, and health care systems. Patient and clinician experience is strongly influenced by the efficiency and effectiveness of care reflective of hospital flow.
Poorly managed flow has critical implications, such as:
- Delaying treatments
- Failing to provide the right care, in the right place, at the right time
- Putting patients at risk for potential harm and undesired outcomes
- Increasing the burden on clinicians and contributing to moral distress
Diversions, long waits, and delays in the emergency department (ED) are a hospital-wide issue, not solely an ED issue. Waits are often the result of ED beds being occupied by patients waiting for admission to the hospital (known as boarding). Lack of inpatient capacity can also result in patients boarding in the post-anesthesia care unit (PACU) and being managed in "off-service" units.
While many hospital leaders are aware of the problem, they may struggle with developing the strategies needed to address these complex issues.
Agenda
This program consists of 10 live virtual sessions from 10:00 AM – 1:30 PM ET.
Participants must attend all live sessions to receive a certificate of completion and credits for this program.
Continuing Education

In support of improving patient care, the Institute for Healthcare Improvement is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the health care team.
Continuing education credits for this program are still being finalized and will be updated shortly.
The Institute for Healthcare Improvement designates this blended learning activity for a maximum of 30 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity. This activity may also be applicable for other professions that accept AMA PRA Category 1 Credits™.
As a result of this program, attendees will be able to:
- Assess the current state of patient flow and determine major opportunities for improvement.
- Analyze organizational capability, change concepts, and successful interventions for creating a sustainable system for system-wide hospital flow.
- Identify the variety of hospital-wide and community strategies and approaches needed to deliver the right care in the right place and at the right time.
CE Instructions
To be eligible for a continuing education certificate, attendees must complete the online evaluation within 30 days of the continuing education activity. After this period, you will be unable to receive a certificate.
Continuing education (CE) credits will not be awarded for non-educational activities, including (but not limited to) meals, breaks, and receptions.
Disclosure: None of the planners, presenters, or staff for this educational activity have relevant financial relationship(s) to disclose with ineligible companies whose primary business is producing, marketing, selling, re-selling, or distributing healthcare products used by or on patients.
Planning Committee
- Lauren Downing, Director, Program Management, IHI
- Victoria Dent, Marketing Manager, IHI
- Katharine Luther, RN, MPM, (retired) Vice President, IHI
- Kedar Mate, MD, President and Chief Executive Officer, IHI
- Patricia McGaffigan, RN, Senior Advisor, Safety and Certification, IHI
- Frederick Ryckman, MD, (retired) Vice President for Medical Operations, Cincinnati Children’s Hospital Medical Center
- Patricia Rutherford, MS, (retired) Vice President, IHI
- Lloyd Provost, Statistician, Senior Improvement Advisor, Associates in Process Improvement
- Jeffrey Salvon Harman, MD, Vice President, Safety, IHI
- Marianne Smith, MAS-PSHQ, BSN, RN, CPPS, Project Director, IHI
- Cindy Betti-Sullivan, Co-Lead, Education Content Design and Development, IHI
- Jane Taylor, EdD, Improvement Advisor, IHI
Already Attended?
To view your continuing education (CE) credits:
- Click on the "My IHI" link on the top of this page.
- After you've logged in, click on the "Credits" tab to see CE information.
Your program materials will remain in the Education Platform. To access the materials:
- Visit Education.ihi.org and log in with your MyIHI credentials.
- Click "Go to Learning Center" and then click "Launch" next to your course name.
- Use the left-hand navigation to find the relevant course materials.
Materials
If you are registered for this program and would like to access the available materials, please follow these steps:
- Visit Education.ihi.org and log in with your MyIHI credentials.
- Click "Go to Learning Center" and then click "Launch" next to your course name.
- Use the left-hand navigation to find the relevant course materials.
Visit the IHI Education Platform Orientation for video instructions on finding your course materials.
PLEASE NOTE: Not all session materials may be available for viewing. Only materials that have been submitted previously by presenters before a program will be made accessible to attendees.
Fees
IHI may, at its discretion, cancel, postpone, or otherwise modify programs at any time, with or without notice. If IHI does so and as a result, a registrant is unable to participate in the program, IHI will refund the registration fee.
Regular Rate: USD $5,500 per person
Group Rate: USD $4,675 per person
Organizations sending three or more participants are eligible to receive the group rate. To register a group, please complete the Group Registration form.
Scholarships
IHI is pleased to offer a limited number of free and 25% scholarships to assist with program registration costs for those working in:
- Independent, United States Federally Qualified Health Centers (FQHCs) that are not affiliated with a hospital or health system
- Critical Access Hospitals
- Independent practices with fewer than 20 physicians
- Hospitals with fewer than 50 beds
- Members of America's Essential Hospitals
- 501(c)(3) organization with a defined operating budget of less than $5 million, serving community-based populations
- Ministries of Health
- Faith-based health institutions
- Skilled Nursing Facilities
All Scholarships are reviewed on an individual basis. If multiple individuals from the same organization wish to apply for a scholarship, everyone must submit an application. Group discounts are also available, see information above.
To ensure equal distribution of funds, all scholarships applications are reviewed using the same scoring criteria. All awarded amounts are final.
Cancellations, Refunds, Substitutions
Registration Fee of $2,950 or more
- Payments: Full payment is due 60 days before the start of the program. If payment in full is not received within 60 days prior to the program start date, IHI will notify you and cancel your registration.
- Credit card payments: Enter your credit card information online during the registration process, or call the IHI Customer Experience Department to process payment over the phone.
- Check payments: Please mail a copy of the invoice with your check made payable to IHI.
- Cancellations: For cancellations made within 45 days before the start of a program: Registration fees are fully refundable if a written request is received by info@ihi.org on or before 45 days before the start of the program.
- Refunds: IHI will issue all refunds in the original payment type (credit card or check) within 30 days. Registrations received after 45 days or less before the start of the program are not refundable.
- Substitutions: One attendee may be substituted for another at any time by calling the IHI Customer Experience Department or emailing info@ihi.org.
Our Guarantee to You
If for any reason you are not completely satisfied that your attendance in an IHI educational program is a valuable experience, IHI will gladly refund your registration fee per the policies noted above. Please note that due to unforeseeable circumstances, last-minute changes in program titles, speakers, or presentations may be unavoidable.
Need Help?
IHI Open School for the Middle East
لشراء اشتراك، اتصل بنا على OpenSchoolSubscribers@ihi.org . يرجى تضمين اسم مؤسستك وحجم الاشتراك المطلوب، وذكر أنك تشتري اشتراك IHI Open School for the Middle East .
في الوقت الحالي، هذه الدورات متاحة من خلال الاشتراكات الجماعية فقط.
يتم تقديم هذا العرض إليك من خلال شراكة بين IHI ومؤسسة حمد الطبية.
To date, more than nine million IHI Open School courses have been completed worldwide.
What You'll Learn
Learners around the world use the Open School to:
Develop the capability of health care staff in the areas of safety, quality improvement, equity, and person-centered care
Develop a common language within their organizations about system improvement and quality improvement methods
Guide clinicians to deeply consider what matters to patients and populations, and how to achieve more equitable care
Introduce new career pathways in patient safety and quality improvement
Reinforce trainees, residents, and fellows in learnings around patient safety, quality, and quality improvement
Provide a gateway into advanced training like the Certified Professional in Patient SafetyTM credential
Augment the practices supporting an organization’s high-reliability journey
Pricing
# of Participants | Cost ($USD) | Price Per Student | Price Per Course ** |
50 | $4,999.00 | $99.98 | $7.69 |
100 | $7,499.00 | $74.99 | $5.76 |
250 | $12,499.00 | $49.99 | $3.84 |
500 | $18,999.00 | $37.99 | $2.92 |
Subscriptions for groups greater than 500 users are also available.
To purchase an IHI Open School for the Middle East Group Subscription, contact us with the name of your organization, the size of your requested subscription, and mention that you are purchasing an IHI Open School for the Middle East subscription at OpenSchoolSubscribers@ihi.org.
Note: Subscriptions will not auto-renew. We will contact you when your subscription is approaching expiration. If you are a current subscriber of the HMC Open School, contact Hamadopenschool@hamad.qa for regional customer support.
*A micro-credential shows proof of completion for a series of courses from an accredited learning institution. They let employers and your professional network know that you have proficiency in a subject area. You can reference this micro-credential on your resume or CV as “Safety and Quality Improvement Micro-Credential, Institute for Healthcare Improvement, (Date of completion).”
**Price per course based on the Basic Certificate (13 courses)
Certified Professional in Patient Safety (CPPS)
The CPPS credential is earned by professionals who have demonstrated a high level of proficiency in the core standards of patient safety. Live and on-demand review courses are available to help you prepare for the CPPS exam by reviewing domain content areas and test-taking strategies.
يتعلم أكثر
Transforming Safety with the CMS PSSM & National Action Plan Webinar
Prepare for the New CMS Patient Safety Structural Measure with Leaders in Patient Safety
A recording of this webinar is now available.
Continuing Education

In support of improving patient care, the Institute for Healthcare Improvement is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.
This program is approved to provide 1 credit for physicians, nurses, and Certified Professional in Patient Safety (CPPS) recertification.
The Institute for Healthcare Improvement designates this blended learning activity for a maximum of 1 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity. This activity may also be applicable for other professions that accept AMA PRA Category 1 Credits™.
A growing list of countries accept ACCME-accredited education.
As a result of this program, attendees will be able to:
Articulate the purpose, domains, and significance of the PSSM in advancing patient safety.
Identify the intersections of the PSSM with key safety initiatives.
Explore approaches to assess your organization’s readiness and alignment with PSSM domains.
Planning Committee
Patricia McGaffigan, RN, MS, CPPS, Senior Advisor, Safey and Certification, IHI
Britney Pierre, RN, MAS, BSN, Senior Project Manager, IHI
Michelle Schreiber, MD, Deputy Director, Center for Clinical Standards and Quality, Director, Quality Measures and Value Based Incentives Group, Centers for Medicare & Medicaid Services
Disclosure: None of the planners, presenters, or staff for this educational activity have relevant financial relationship(s) to disclose with ineligible companies whose primary business is producing, marketing, selling, re-selling, or distributing healthcare products used by or on patients.
Instructions
In order to be eligible for a continuing education certificate, attendees must complete the online evaluation within 30 days of the continuing education activity. After this period, you will be unable to receive a certificate.
Continuing education credits will not be awarded for non-educational activities, including (but not limited to) meals, breaks and receptions.
Certified Professional in Patient Safety Review Course: February Live Webinar
*الأسعار المدرجة بالدولار الأمريكي
بالإضافة إلى الندوات عبر الإنترنت المباشرة المستندة إلى التاريخ، فإن CPPS Review Course متاحة عند الطلب في أي وقت مقابل 449 دولارًا.
سجل في CPPS Review Course حسب الطلب
يرجى مراجعة سياسة الإلغاء الخاصة بنا
هل لا تتلقى رسائل بريد إلكتروني من IHI ؟ يُرجى مطالبة قسم تكنولوجيا المعلومات لديك بإضافة نطاق ihi.org إلى قائمة المرسلين الآمنين في مؤسستك.
Review Course On-Demand: Take the course anytime, from wherever you are. Register now.
About Certification
The CPPS credential distinguishes health care professionals who meet the competency requirements in the areas of patient safety science and human factors engineering and who demonstrate the ability to apply this knowledge to plan and implement patient safety initiatives effectively.
More than 7,000 health professionals have become certified since the CPPS credential was introduced in 2012. Learn more about certification.
Agenda
This program consists of 2 live virtual sessions from 12:00 PM – 4:00 PM ET.
Cancellation Policy
All cancellation requests may be submitted in writing at CPPS@ihi.org. Requests received 72 hours (3 business days) before the scheduled start time will receive a full refund. Refund requests submitted less than 72 hours (3 business days) before the scheduled start time will be ineligible for a refund.
Handouts
Handouts for this course will be sent to registered course attendees a few days before the course date. Handouts will not be given onsite for live courses; therefore, attendees are responsible for printing or downloading them before the course. Attendees are encouraged to bring their computers to the live courses.
Need Help?
IHI Patient Safety Congress
The IHI Patient Safety Congress on March 10–11, 2025, is the must-attend conference for those who continue to shape smarter, safer, more equitable care for patients wherever it’s provided — from the hospital and outpatient settings to the home.
يتعلم أكثر
Certified Professional in Human Factors in Health Care (CPHFH) Examination
CPHFH Examination
The examination for the Certified Professional in Human Factors in Health Care (CPHFH) credential is offered throughout the year at PSI Assessment Centers located domestically in the United States and internationally. The examination is also available online via live remote proctor.
The examination is administered by appointment only.
Available dates will be indicated when you schedule your examination. Candidates are scheduled on a first-come, first-served basis.
Candidates will be given 2.5 hours to complete the examination.
CPHFH Content Areas
Candidates will be tested on the following human factors in health care domains:
- Assess and Analyze
- Design
- Improve and Monitor
CPHFH Examination Costs
- CPHFH Examination: US $549
- CPHFH Examination for international candidates: US $649
- CPHFH Practice Exam: US $99
How to Book a CPHFH Examination
The CPHFH examination is administered by appointment only at a PSI Assessment Center or online via live remote proctor.
- CPHFH Examination appointments will be available beginning in March 2025.
- Practice Exam is currently available (see below).
Live Remote Proctoring for CPHFH Exam
Live remote online proctoring option for the CPHFH exam is available allows CPHFH candidates to continue advancing their personal and professional goals without having to travel to a testing center. See the “How to Book an Examination” section for more information.
Please be advised: Using a work computer for the remote proctored exam, even one which passes the System Compatibility Check, is highly discouraged due to administrator firewalls and IT security systems which frequently prevent exam launch.
International Candidates
Candidates testing outside of the US may submit their applications online or by mail. International candidates will be notified of the exam scheduling process as follows:
- Online applicants will be notified by email as soon as they complete the application.
- A candidate who submits a paper application form will be notified by email within 10 business days of receipt of his or her application form.
Additional fees may apply for international candidates.
How to Prepare for the CPHFH Examination
Review the CPHFH Content Outline
Download a PDF of the CPHFH content outline
Take the CPHFH Practice Exam
Take a practice examination to help you evaluate your level of preparedness for the certification examination. Practice examinations are available for $99 and may be ordered online.
The CPHFH Practice Exam is an online practice exam that was developed to be parallel in content and difficulty to the actual Certified Professional in Human Factors in Health Care exam. The practice exam should be regarded as a diagnostic tool to assess strengths and weaknesses, rather than a study guide for the examination. A passing score on the practice exam does not in any way guarantee a passing score on the CPHFH certification examination, nor is it required to sit for the examination. The practice exam will be available online to you for a period of 60 days from the date the order is placed.
Review the CPHFH Resource List
محترف معتمد في العوامل البشرية في الرعاية الصحية

Certified Professional in Human Factors in Health Care
Human factors is a discipline that seeks to optimize the relationship between technology, the environment, systems, and humans. In health care, it is an essential component for mitigating risks to both patients and the workforce.
The Certified Professional in Human Factors in Health Care (CPHFH) credential is earned by demonstrating a high level of proficiency in applying the core standards of human factors, systems thinking, and design to health care improvement.
Certification is awarded upon passing a comprehensive examination covering three key domains: Assess and Analyze, which involves evaluating and understanding human-system interactions to identify potential risks; Design, which focuses on designing and implementing systems and processes that enhance safety and efficiency; and Improve and Monitor, which entails continuously refining and overseeing systems to ensure ongoing safety and sustainable effectiveness.
Health care professionals who are educated in human factors are empowered with valuable insights into the relationship between humans, patients, and the systems with which they interact.
Benefits of CPHFH Certification
- Health Care Leadership Confidence: Leadership is assured teams are capably skilled to effectively manage complex health care environments through a deep understanding of human-system interactions.
- Skills to Improve Team Performance: Certification affirms competence in applying human factors principles to streamline and optimize team interactions and workflows for more efficient and effective health care delivery.
- Enhanced Patient Safety: Health care professionals with human factors credentials use their knowledge to enhance patient outcomes, minimize errors, design safer systems, and reduce adverse events.
- Professional Recognition: This certification, fully accredited by the National Commission for Certifying Agencies (NCCA) and the Certification Board for Professionals in Patient Safety (CBPPS), validates specialized knowledge in human factors, distinguishing professionals as highly valued experts in creating user-centered and safer health care systems.
- Career Advancement: Human factors in health care certification opens doors to roles that require expertise in system improvement and human factors, positioning professionals for leadership and specialized positions within healthcare organizations.
Why Certification Is Important
This professional certification program establishes core standards for the field of human factors in health care, benchmarks requirements necessary for health care professionals, and sets an expected proficiency level.
- For professionals, the CPHFH credential provides those working in human factors a means to demonstrate their proficiency and skill in the discipline.
- For organizations, requiring the CPHFH credential provides a way for employers to validate a potential candidate’s human factors knowledge and skill base, critical competencies for today’s health care challenges.
Requirements for Certification
Candidates for the CPHFH credential are those who include human factors practices as an integral component of current or future professional responsibilities. Candidates must also possess academic and professional experience at one of the following levels:
- Diploma (e.g., associates, bachelors), plus 3 years of experience in Human Factors in Health Care Related Field over five years (either full time or part-time)
OR
- Master/Doctorate in Human Factors Related Field, plus 1 year of full-time experience or 2 years of part time experience in Human Factors in Health Care Related Field over five years
These candidates may include:
- Physicians, Nurses, and Pharmacists
- Patient Safety Professionals
- Quality, Improvement, and Risk Professionals
- Human Factors and Systems Engineering Professionals
- Health Care Executives
- Non-Clinical Health Care Professionals
- All other health care professionals with the requisite background
The Certification Board for Professionals in Patient Safety (CBPPS) randomly audits a limited number of applications per year to confirm eligibility requirements are met. If your application is selected for audit, please be prepared to provide documentation attesting to your education and experience.
ليا م. كونوينسكي، ماجستير، مهندسة معتمدة
Director, Human Factors and Innovation, System Quality, Safety and Experience, Corewell Health
Director, Human Factors and Innovation, System Quality, Safety and Experience, Corewell Health
"The human factors professional certification affords organizational leadership an added layer of confidence for any team looking to drive performance in health care."
كين كاتشبول، دكتوراه، CIEHF
Endowed Chair in Clinical Practice and Human Factors, Medical University of South Carolina
Endowed Chair in Clinical Practice and Human Factors, Medical University of South Carolina
“This certification, developed with world-leading health care human factors practitioners, condenses human factors expertise into an accessible and usable form for profound benefits to the efficiency, safety, and well-being of health care workers and patients.”
Education
Career Growth & Professional Development

Learn, Connect, and Grow with IHI
Conferences
IHI’s annual world-class conferences offer opportunities to learn the latest improvement ideas, connect with like-minded colleagues, and generate momentum for change in your organization.
Training
A rich variety of in-person, online and blended training options on a wide array of topics, offered in many locations in the US and internationally.
IHI Open School
An interprofessional educational community that offers students, trainees, professionals, health systems, and institutions of higher learning the skills and support network to become leaders in health care.
IHI Fellowship Program
Designed for those in quality and safety roles who are looking to take their strategic, operational, and thought leadership skills to the next level.

Certified Professional in Patient Safety
Skill Enhancement
من خلال برامج التعليم والتدريب، يزود IHI الأفراد بالمعرفة والأدوات والتقنيات اللازمة لتحديد مجالات التحسين، وتنفيذ الممارسات القائمة على الأدلة، وقيادة المبادرات التحويلية بشكل فعال داخل أنظمة الرعاية الصحية.
Career Growth
إن الكفاءة في منهجيات تحسين الجودة تؤهل الأفراد لقيادة المبادرات التي تعمل على تعزيز جودة الرعاية، مما يؤدي إلى زيادة الاعتراف والتقدم الوظيفي.
Networking Opportunities
تتيح المشاركة في برامج IHI الوصول إلى شبكة من المهنيين والخبراء ذوي التفكير المماثل في مجال الرعاية الصحية، مما قد يفتح الأبواب أمام فرص الإرشاد والتطوير المهني.
Improvement Areas: Artificial Intelligence
Artificial Intelligence in Health Care
The landscape of artificial intelligence (AI) and generative AI (genAI) in health care is highly dynamic, rapidly expanding and changing. The excitement over AI reflects its potential to improve health care in many ways, including helping health care providers save time on administrative tasks and supporting certain types of patient interactions.
While AI applications in health care hold much promise, they also present serious potential risks, challenges, and unintended consequences that must be considered and addressed. Health systems and health care professionals need to better understand the quality and safety implications of AI tools and how to responsibly harness these tools to facilitate both day-to-day and aspirational quality and safety in care delivery.
With the proliferation of AI and genAI applications in health care, it is necessary to examine how to appropriately integrate AI technologies into clinical workflows and health care operations with careful attention to the impact on patient care and safety, workforce safety and well-being, and the health care sector as a whole.
Additional Resources
IHI Turn on the Lights Podcast:
IHI Webinar Recordings:

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